Credit Manager

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• To ensure the recovery of debts as per hotel policy.
• To ensure the supervision of overall Income aspect of the hotel and closely monitor POS, Income Audit and Income receivables.
• Manage all aspects of the credit, group billing,   income audit and guest accounting department.
• Responsible for the billing and collection of all groups, FIT and credit card guest accounts and advanced deposits.
• To control, monitor and maintain the exposure of the debtor portfolio within the guidelines of the credit policy to secure the interests of hotel to optimize the balance between exposure and cash inflow from receivables.
• To deal with EDC machine providing vendors/ banks for any  challenges faced in the services
• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• To (periodically) assess new and existing customers using all available (financial) data, ensuring the risk assessment is compliant with the corporate credit policies and procedures.
• To improve the efficiency of the collection process by putting proper control tools in place.
• Monitor and report bad debt losses and provide insight into current bad debt risk and possible reduction of it.
• To ensure that proper reporting, control and management tools and procedures for the credit and cash collection department are in place and enforce the adoption of the credit policy within the organization.
• Supervise cash collection and ensure daily deposition in bank.
• To supervise and coach/motivate cash collectors to enhance efficiency and maximize results ensuring credit and cash goals are achieved.
• Recommend and implement credit & risk management strategies ensuring optimal use of available solutions/instruments reducing collection risk.
• Responsible for performing the various activities as per the standards:
• Timely collection of all receivable accounts.
• Billing of advance deposits for groups.
• Maintain direct bill log.
• Approve/Deny direct bill requests.
• Ensure that all requested or assigned reports are completed on time and as per the standards.
• Use effective and professional communication to ensure that the department functions properly and associates interface with one-another for effective execution in planning and operations.
• Ensure proper tracking of follow up are documented.
• Ensure regular credit meetings are conducted with all stake holders
• Tracking of foreign exchange earnings and FIRC.
• Visit customers to either discuss financial position in relation to credit needs & sales forecasts or discuss and determine suitable (re)-payment plans.
• Act as a liaison between the Credit/Guest Accounting departments and other operational departments.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.

Preferably commerce graduate

At least 5-10 years of experience