- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Kea Lani - Maui, Wailea-Makena, United States
__jobinformationwidget.freetext.ExternalReference__
REF72637R
Concierge Manager
Region
Luxury & Lifestyle
Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- Flexible spending account (FSA)
- 401(k) retirement savings plan and matching program
- Paid Vacation, holidays, personal and sick days
- Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
- Wellness Offerings
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Employee Activities
Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As our Concierge Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for the Guest Experience (pre-arrival concierge) and Concierge department. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Salary Range: $76,000 - $82,000
What you will be doing:
- Establish and oversee the daily operations of the Guest Experience and Concierge department
- Align departments effectively to achieve and deliver on strategic goals
- Lead the management of all text message communication through our guest engagement and messaging platform, KIPSU
- Coach and mentor colleagues. Create an environment that allows employees to achieve job fulfillment and provide a path for career development with Fairmont Hotels and Resorts
- Determine hiring and training plans to position the department to handle general resort inquiries that speak to and confirm guest activities, dining, spa, billing inquiries and more as required
- Ensure effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters
- Act as a member of the primary Emergency Response Team and lead emergency procedures when required
- Be an active contributor to the Guest Experience committees that speak to guest problems and service excellence
- Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Maintenance, Housekeeping, Sales & Conference Services, Guest Services, Front Office, Concierge, and Food & Beverage
- Actively support and engage with the local and/or Hawaii chapter of Les Clefs d’Or
- Align with the Concierge team to drive a annual calendar of events that is updated as required with special events
- Be a strong communicator within the Resort for events, activated space and supports the Resort in these efforts
- Support Director of Front Office in budgeting process, strategic planning and identification of trends in data
- Proactively seek feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment.
Your experience and skills include:
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
- Knowledge of computerized Front Office systems required, with emphasis in Property Manager (Opera) & Royal Service Manager
- Must possess an excellent working knowledge of the following departments: Housekeeping, Guest Services, Concierge, Front Desk, Reservations, Maintenance and In Suite Dining
- Must be able to multi-task and be results-oriented in a fast paced, high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
- Two years supervisory/management experience in Front Office operations
- Strong guest service orientation skills required
- Training skills background preferred.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Visa Requirements: Applicants must be legally eligible to work the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis Jaipur City Centre, Jaipur, India
Experience Level
Director
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Jaipur
Áreas
Governança
Descrição
We are seeking a dynamic and experienced Director of Guest Services to join our hotel in Jaipur, India. As a key member of our leadership team, you will be responsible for overseeing all aspects of gu
Referência
a0f84c67-3ceb-4830-8188-e8968d73c1a4
Data de validade
01/01/0001
Salário
Localização
SO/ Sotogrande Spa And Golf Resort Hotel, Sotogrande, Spain
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Sotogrande
Áreas
Governança
Descrição
SO/ Sotogrande, un prestigioso resort situado en Sotogrande, España, busca un Especialista en Limpieza para nuestra Academia de Golf. Este puesto es crucial para mantener los más altos estándares de l
Referência
8efaa373-744b-4713-9c63-364ee7256654
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Governança
Descrição
Guest Relations AgentThe Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests
Referência
d8cc31b7-d60e-455e-b2f3-24682d2f57bc
Data de validade
01/01/0001
Salário
Localização
ibis budget Campbelltown, Campbelltown, Australia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Australia
Áreas
Governança
Descrição
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.T
Referência
86f89b87-f4eb-44d0-9def-a3fc535e46a6
Data de validade
01/01/0001
Salário
Localização
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Izmir
Áreas
Governança
Descrição
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Referência
1af74a37-f2f5-4913-b275-b830be203bb8
Data de validade
01/01/0001
Salário
Localização
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Mumbai
Áreas
Governança
Descrição
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Referência
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Data de validade
01/01/0001
Salário
Localização
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Chennai
Áreas
Governança
Descrição
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining t
Referência
7c9af85d-5282-4b39-9175-be2efce40d14
Data de validade
01/01/0001
Salário
Localização
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Rwanda
Áreas
Governança
Descrição
Responsible for signing in and out master keys daily.Maintain proper usage of cleaning supplies and equipment.Update and mark all public areas assigned to the PA attendant on their daily check list.Ke
Referência
2546bb53-f652-4d70-a38b-b7a6e0cf836e
Data de validade
01/01/0001
Salário
Localização
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Rwanda
Áreas
Governança
Descrição
Maintains a presence as requested at hotel / department meetings and committees.Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.Actively parti
Referência
064cce72-6307-4627-a511-77062023cf93
Data de validade
01/01/0001
Salário
Localização
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Rwanda
Áreas
Governança
Descrição
To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.To ensure all the equipment utilized in the laundry is well set-up and maintained and
Referência
0396cb08-4e93-403a-a15e-00aa7aa8fe89
Data de validade
01/01/0001