Public Area Supervisor - Movenpick Hotel Kigali

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.
• Actively participate in daily briefing, daily warm up and department meetings
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of floors.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
• Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard.
• Must be able to perform all Room Attendant and House Attendant duties.
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
• Ensures any Health/Safety matters are reported and followed up.
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
• Carry out any reasonable duties not detailed in the scope.

• Fluency in English (verbal & written) essential.
• Diploma/ cerification in hotel management or any other relevant fields.
• Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills.
• Experience with Hotel Property Management System, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.