Cluster Reservation Manager

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Responsible for all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.

• Communicate with front office, sales team, and senior management.

• Operate an efficient reservations department to ensure highest occupancy is achieved.

• Yield rates to ensure highest possible rates are achieved.

• Responsible for all individual, corporate, fit and Group bookings.

• Negotiate rates with guests, companies and travel agents as required.

• Ensure the completion of all reservations.

• In charged of all room enquiries, bookings, administration, deposits, payments and follow ups.

• Monitor websites for incoming reservations.

• Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as required.

• Monitor daily availability and keep front office informed of best rates to sell.

• Operate wait list on busy days to ensure maximum occupancy

• Record turnaways on busy dates.

• Follow up charges on no show bookings.

• Show prospective clients around the hotel.

• Perform miscellaneous job-related duties as assigned. 

• Be aware of and share all knowledge of competitor activity with Deputy Manager i/c RDV, Rates Manager and Sales Team.

• Liaise with Sales & Marketing department in the setting up of yearly rates and to be aware of monthly/yearly targets. 

• Ensure all emails are replied to on a daily basis.

• When necessary to follow up out bookings and send apology if required.

• Perform regular checks of future bookings.

• Provide any reports required by the General Manager / Ass Manager / Director of Sales.

• Attend relevant promotional / PR events when required.

• Brief all Head of Departments of business on the books on a daily basis.

• Attend regular management meetings.

▪ University graduate / Hotel Management or related course.                                                    ▪ At least 5 years experience in the same capacity preferrably in 4* or 5* Hotels.                                                                                                                                                                                                                               

• Health in good condition

• Fluent in English language and conversational Arabic