Cluster Reservation Agent

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, instant message, and email according to established communication guidelines
• Maintain complete knowledge of all food & beverage services, content & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Process booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc. in a timely fashion
• Arrange accommodation, visas, and activities for leisure and familiarization for our partners
• Record special billing arrangements for groups and events
• Coordinate and communicate with all other departments to ensure a smooth operations

Administration & Coordination

• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities while maintaining confidentiality
• Report any equipment failures/problems & repair requests to the Engineering Department
• Maintain a complete knowledge of all Hotel’s latest features, services & promotions so as to provide prompt and accurate responses to all enquiries on Hotel reservations.

• College diploma or equivalent qualifications
• Minimum 2-3 years of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Knowledge in Opera
• Proficient in MS Excel, Word, & PowerPoint
• Past experience of working in the Maldives or other remote location(s)

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS