Casual Commis Waiter/Waitress

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

As a Casual Commis Waiter/Waitress, you will be responsible for ensuring smooth, efficient, and professional service by consistently supporting the Chef de Rang, Managers, and your colleagues. Alongside your team, you will help ensure seamless operations by running food, preparing and delivering drinks and condiments from the dispense bar, servicing and maintaining the breakfast buffet, and keeping all Back of House areas clean and organised. Additionally, you will assist the Chef de Rang as needed and participate in required meetings and training sessions.

• Make sure to have a friendly, professional, helpful attitude and provide excellent service to customers and colleagues at all times.
• Provide effective delivery of food from the kitchen to the restaurant station in a timely manner.
• Provide effective delivery of buffet food and maintain quantity and quality throughout service.
• Collect and clean equipment for all aspects of mise en place and reset tables.
• Take accountability for handling restaurant and hotel properties.
• Ensure all beverages and condiments are prepared and sent out in a timely manner, meeting the restaurant's standards.
• Ensure all Back of House operating areas are kept clean and tidy at all times.
• Ensure all storage areas are kept clean and tidy at all times.
• Attend briefings before each service period.
• Have full knowledge of the food and beverage menu of the restaurant.
• Maintain the highest standards of cleanliness, presentation of furnishings, and proper setup of the floor and buffet (from breakfast to late diner service). Report any problems and repairs to your manager.
• Be flexible and carry out any other reasonable duties and responsibilities within the job capacity as assigned, including redeployment to alternative departments as required, to meet the demands of business and customer service needs.
• Inform the Chef de Rang or Managers of guests' comments or requirements if you cannot personally resolve them immediately.
• Maintain a high standard of personal cleanliness and hygiene at all times, following grooming standards.
• Ensure proper handover is done at the end of your shift.

• Previous hospitality or customer service experience.
• Strong customer service and communication skills
• Knowledge of food safety and hygiene standards
• Ability to work in a fast-paced team environment.
• Flexible availability and physical capability
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including service charge and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com