Brand Coordinator – Fairmont & Raffles

Raffles Hotels & Resorts

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

Provide day-to-day coordination and operational support to the Fairmont and Raffles Brand Marketing teams, ensuring that marketing initiatives, projects, events, gifting programs and administrative processes are delivered efficiently, accurately and on time.

The role will support the teams across budget and invoice management, project coordination, gifting sourcing and development, collateral ordering, event execution, reporting and general administration, acting as a key connector between internal stakeholders, properties, suppliers and agency partners.

The Coordinator will help maintain strong operational discipline across both brands, enabling the Brand Marketing teams to focus on strategic priorities while ensuring projects, activations and brand experiences are effectively planned and executed.

 

Brand Marketing Support: Provide day-to-day coordination and administrative support across Fairmont and Raffles Brand Marketing priorities, ensuring teams remain organized and projects progress efficiently.

Budget & Invoice Management: Support the tracking and monitoring of marketing budgets, process invoices and purchase orders, maintain accurate financial records and flag budget variances or outstanding items.

Project Coordination: Coordinate timelines, deliverables, meetings, approvals and follow-ups across multiple marketing projects, ensuring stakeholders remain aligned and deadlines are met.

Gifting Sourcing & Development: Support the sourcing, development and procurement of branded and bespoke gifting for key brand initiatives, VIPs, media, partners, events and hotel openings. Research suppliers and products, coordinate samples and quotes, manage timelines and ensure gifting reflects the appropriate brand standards and quality.

Gifting & Inventory Management: Maintain gifting inventories and coordinate ordering, production, storage and distribution, ensuring appropriate quantities are available for key brand and marketing moments.

Event Support: Support the planning and execution of brand events, activations, launches and key marketing moments, including logistics, guest lists, gifting, collateral, suppliers, schedules and on-site coordination as required.

Post-Event & Campaign Reporting: Coordinate post-event and post-campaign reporting, consolidating results, feedback, imagery, coverage and key learnings into clear reports and presentations.

Collateral Management: Coordinate the ordering, production, distribution and inventory of brand marketing collateral and materials, ensuring assets are current, on brand and available when required.

Supplier & Agency Coordination: Liaise with external agencies, vendors, gifting suppliers, printers, production partners and other suppliers to coordinate deliverables, timelines, quotes, invoices and logistics.

Marketing Calendar Management: Maintain and update marketing calendars, project trackers and key deadlines across Fairmont and Raffles, ensuring visibility of upcoming campaigns, events, launches and deliverables.

Meeting & Administrative Support: Coordinate meetings, agendas, presentations, notes, action items and follow-ups to ensure effective team communication and project progression.

Asset & File Management: Maintain organized repositories of marketing materials, presentations, reports, photography, collateral, gifting information and other brand assets.

Property & Regional Support: Assist in coordinating requests and information between global brand marketing teams and hotel, regional and property teams.

Reporting & Tracking: Maintain trackers and provide regular updates on project status, budgets, invoices, gifting development, deliverables and outstanding actions.

Cross-Functional Coordination: Support collaboration across Brand, Marketing, Communications, Digital, Social, Finance, Procurement and Operations to ensure seamless delivery of marketing initiatives.

•2–4 years of experience in marketing coordination, hospitality, events, PR or other, supporting marketing projects, events, gifting programs/campaigns in a fast-paced, multi-stakeholder environment.

•Experience with invoice processing, budget tracking, purchase orders or other financial administration.

•Experience sourcing products, gifts or branded merchandise and working with suppliers is a plus.

•Strong organizational and project coordination skills, with excellent attention to detail.

•Comfortable managing multiple priorities, deadlines and stakeholders simultaneously.

•Experience working with external suppliers/partners

•Strong proficiency in Microsoft Office applications

•Experience in matrixed organization is an advantage.

•Bachelor's degree in Marketing, Communications, Business, Hospitality or related field preferred.

This is an office-based role.