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FRS Global Reservation Center, Moncton, Canada

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REF34874G

Bilingual Luxury Reservation Sales Consultant for Hotels & Resorts

Region

Americas


Company Description

Why work at Accor:

We are far more than a worldwide leader. We welcome you as you are.  We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  Apart from our deep roots in Moncton (in our 29th year), we have an excellent reputation in the community, we take great pride in the work we do, and we have fun doing it!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are proud to share that in 2022 our Global Reservation Centre won the Diversity, Equity and Inclusion Award from the Chamber of Commerce of Greater Moncton Business Excellence Awards.


Job Description

What you will be doing:

As a Luxury Reservation Sales Consultant, you will be a key member of our sales team.  You'll reserve luxurious brands such as Fairmont while having authentic, unscripted conversations with guests. Our consultants share their expertise and knowledge of our spectacular, iconic properties, like the Fairmont Banff Springs, Fairmont Le Château Frontenac, Sofitel Montréal and many more.

  • Taking inbound calls in an unscripted environment, making reservations for historic castles, luxurious resorts, and iconic city hotels while having authentic conversations
  • Help your guests select the right room and package by Turning Moments Into Memories
  • We are known as Heartists® (Heart + Artist); everything we do comes from the heart, and you are free to be creative when talking with our guests

What is in it for you?

  • A starting salary of $20.60 per hour (this includes an hourly language premium of $1.50)
  • Plus a shift premium of $1.00 from midnight to 3:00am AST
  • This is a remote position
  • Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
  • 2 weeks paid vacation; 13 paid statutory holidays annually
  • A company matching Pension Plan
  • Annual Wellness Subsidy of $300
  • Visit luxury properties around the world at discounted rates

Qualifications

 Your experience and skills include:

  • Professional level fluency in both French and English is required for this position as calls are received and responded to in both languages
  • Education and/or experience in: sales, customer service, hospitality or tourism
  • Ability to navigate multiple computer programs simultaneously while conversing with guests

Additional Information

Location and Availability Requirements:

  • We are recruiting specifically for our closing shifts, which end at 3:00am AST, including some weekend shifts
  • We have options for 8-hour shifts (5 workdays per week) or 10-hour shifts (4 workdays per week). The rotating schedules provide some weekends off
  • This is full-time, permanent, career position, we are not currently hiring for part time schedules, and we do not offer temporary positions for students during school breaks
  • Must be currently legally entitled to work full time in Canada
  • Must be located in New Brunswick, Nova Scotia, Prince Edward Island, Quebec or the Ottawa region of Ontario, Canada
  • Must be able to commit to 4 weeks onsite in our contact centre in  Moncton for initial training/onboarding
  • Qualified candidates are provided with accommodations travel expenses
  • For remote positions, suitable high-speed internet connection is required (direct connection - not wireless or satellite) as well as a suitable home workspace

Your team and working environment:

  • A diverse and multicultural workplace where you can live the values that are meaningful to you, including protecting our planet, helping our community and being part of an environment where diversity, equality and inclusion are actively lived. If you’re interested in contributing to industry-leading, award-winning initiatives, you’ll fit right in with us!
  • Your Team Leader is passionate about helping you discover your talents and develop your skills and abilities. Are you ready to answer the call to join our team?

Discover the life that awaits you at Accor!

To apply go to:

Hospitality is a work of heart | Accor 

Keyword: Moncton

Interested in learning more about the Accor Global Reservation Centre?

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Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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