1. Integral
  2. Permanente
  3. NOVOTEL
  4. Alimentos e Bebidas

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Novotel Nairobi Westlands, Nairobi, Kenya

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REF118707W

Bartender

Region

MEA SPAC


Company Description

"Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

As a Bartender you are responsible for creating memorable experiences for our guests through preparing and serving a wide range of alcoholic and non-alcoholic beverages. This role involves maintaining a clean and organized bar area, ensuring the quality and consistency of drinks, managing inventory, and providing exceptional guest service.

Key Duties:

  • Mix and serve alcoholic and non-alcoholic drinks according to recipes or guest preferences.
  • Ensure drinks are served in proper glassware with appropriate garnishes.
  • Maintain knowledge of drink recipes, new trends, and popular cocktails.
  • Greet and interact with guests in a friendly, engaging, and professional manner.
  • Take drink and food orders from guests and serve them promptly.
  • Handle guest complaints and resolve issues efficiently and courteously. Escalate issues promptly to supervisor on shift.
  • Maintain a clean and organized bar area.
  • Restock supplies (alcohol, mixers, garnishes, glassware) and ensure all inventory is properly maintained.
  • Check guest IDs to verify legal drinking age and comply with local alcohol laws.
  • Monitor and manage bar tabs, collect payments, and issue change.
  • Ensure all beverages are served responsibly, in compliance with local laws regarding alcohol service.
  • Refuse service to guests who appear intoxicated or disruptive as per internal policy.
  • Follow health and safety protocols for food and beverage handling.

Qualifications

  • Previous bartending experience required
  • Diploma in Food & Beverage or related field
  • Strong knowledge of beverages and bar service standards, cocktail preparation, presentation, and guest service expectations.
  • Good knowledge of cocktails, spirits, wines, beers, mocktails, and other alcoholic and non-alcoholic beverages.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
  • Strong attention to detail and ability to deliver personalized, attentive, and efficient service.
  • Good knowledge of beverage ingredients, preparation methods, garnishes, glassware, and presentation standards.
  • Ability to prepare cocktails and beverages consistently while maintaining quality and service speed.
  • Ability to handle multiple tasks in a fast-paced bar and dining environment while maintaining service quality.

Additional Information

Your team and working environment:

  • At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
  • Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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