Banquet Operations Manager/Assistant Manager

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

Hospitality is a work of heart,​
Join us and become a Heartist®.

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city. 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Reporting to the Assistant Director of F&B, oversee daily operations of the hotel Banquet service.
• Ensure exceptional guest service and maintain high hospitality standards.
• Lead, train, and schedule Heartists to deliver efficient operations.
• Handle guest feedback and resolve service issues promptly.
• Coordinate closely with the kitchen and other departments.
• Monitor service quality, cleanliness, and food safety compliance.
• Support revenue performance and cost control initiatives.

Your experience and skills include:

• Minimum of 2 years experience in a similar position in an international brand. Remote area work experience is preferred.
• Proficient in Bahasa Indonesia and English.
• Professional, excellent leadership, communication, interpersonal and administration skills.
• Experienced in managing the overall Banquet Operations, maintaining quality and safety standards, ensuring guest experience is beyond expectations.
• Creative in organizing events, ability to control budget and inventory, understands MICROS and up-to-date with industry trends and best practices.
• Flexible with working hours and ability to work with tight deadlines and high-pressure environment.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.