Assistant Manager - IT

Prime Function:

• Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems.
• Interface and coordinate with external clients to meet IS objectives.
• Analyze user needs and establish procedures for the information systems.

Key Responsibilities:

Information Systems Planning

• Ensure to evaluate user needs and system functionality.
• Ensure that all Software Licenses and laws are adhered to.
• Plan, direct and control all day-to-day information systems functions.
• Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Prepare operational reports and analyze new trends.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Determine fiscal and physical requirements for all the departments of the hotel prepare budgetary recommendations.
• Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment as required

Operational Management

• Direct and coordinate database management, network administration and user support services
• Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
• Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
• Ensure to approve and recommend technology equipment and software as per the requirements.
• To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in IT or a similar role
• Strong knowledge of IT infrastructure, network administration, and cybersecurity
• Excellent project management and problem-solving skills
• Proven ability to lead and mentor technical teams
• Strong communication and interpersonal skills
• Proficiency in time management and prioritization
• Ability to work effectively in a fast-paced, dynamic environment
• Excellent analytical and decision-making skills
• Strong knowledge of PMS (Opera), POS, Wi-Fi networks, and guest-facing technologies such as digital key systems.
• Skilled at diagnosing and resolving critical IT issues quickly to minimize service disruption.
• Experienced in managing IT vendors, negotiating contracts, and maintaining asset inventories to optimize performance and costs.
• Excellent command of English, both written and spoken, to effectively engage with staff, guests, and external partners.

• Hotel Industry experience preferred