- Integral
- Permanente
- NOVOTEL
- Governança
__jobinformationwidget.freetext.LocationText__
, Cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF71061O
Assistant Front Office Manager
Region
PM&E
- To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
- To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
- Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
- Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
- Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined.
- To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
- Implements operational policies and procedures as necessary with approval of General Manager
Overseeing the daily Front Office operations with a focus on guest satisfaction and team support
- Develop and implement strategies to improve operational efficiency and guest experience
- Train, mentor, and motivate front office staff to maintain a high-performing team
- Oversee guest check-in and check-out processes, ensuring smooth and efficient operations
- Handle guest complaints and concerns promptly and professionally
- Manage department budgets and financial performance
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the front office
- Stay updated on industry trends and implement innovative practices to enhance guest services
- Ensure compliance with all safety and security protocols
- Generate and analyze reports on key performance indicators
- Minimum of 3 years of relevant experience in the hotel industry
- Possess a strong background in Front Office procedures and Opera PMS
- Strong working knowledge of Microsoft Outlook and Microsoft Office
- Experience supervising, training and motivating team members
- oven ability to manage budgets and drive performance metrics.
- Fluent in English; knowledge of a second language is a plus
Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Waterfront, Vancouver, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Governança
Descrição
Summary of Responsibilities: Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professi
Referência
73b07517-ed71-46ec-a92f-8a1d9bc40d38
Data de validade
01/01/0001
Salário
Localização
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Kohala Coast
Áreas
Governança
Descrição
The Housekeeping Attendant is responsible for providing consistent housekeeping service to guest rooms & other related areas to meet the hotel’s standards of cleanliness and presentation.What you will
Referência
772ab5b0-114b-4973-84f6-10074f7ef5da
Data de validade
01/01/0001
Salário
Localização
Cooinda Lodge Kakadu, Kakadu, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Australia
Áreas
Governança
Descrição
Public Area Maintenance – Clean all public and back-of-house areas, staff/public washrooms, and guest walkways to established standards.Linen and Supply Management – Replenish linen, restock housekeep
Referência
5413c1a6-8ea1-4bd4-924f-e11785af7cfe
Data de validade
01/01/0001
Salário
Localização
Outback Hotel, Kakadu, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Australia
Áreas
Governança
Descrição
Room & Facility Cleaning:Thoroughly clean assigned guest rooms, bathrooms, and public walkways according to company standards.Vacuum carpets, curtains, and upholstered furniture; dust and polish furni
Referência
41f2b072-a86a-42f0-97e8-5ec7f54cfb58
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Whistler
Áreas
Governança
Descrição
Overnight Reservations & Royal Service AgentYour knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reserv
Referência
d39fc3d0-78a0-48af-ae18-4ab1b7094694
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
We are looking for an Overnight Public Area Attendant to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Director of Engineering.What you’ll
Referência
c4d0e852-2c57-45f0-981b-bbedbac84c8b
Data de validade
01/01/0001
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Governança
Descrição
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest
Referência
8dd75e65-c542-49ce-beba-858bb5dd3774
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo Grand Plaza Paulista, São Paulo, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento e da marca.
Referência
feedd8e6-a518-42d9-ab1d-02ba77608b84
Data de validade
01/01/0001
Salário
Localização
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Seattle
Áreas
Governança
Descrição
As Assistant Front Office Manager, you will support the daily operations of the Front Desk and Royal Service (hotel communication) teams. You’ll assist with colleague supervision, guest engagement, an
Referência
c26dabac-9e72-4ee3-ba25-c1fb04c6a669
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Title: Housekeeping Supervisor Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants Reports To: Executive Housekeeper or Housekeeping Manager General Purpose: The Housekeepi
Referência
f8d88959-f361-4a5b-ba59-1e598f937ed6
Data de validade
01/01/0001