- Integral
- Permanente
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
__jobinformationwidget.freetext.ExternalReference__
REF40972A
Royal Service Agent
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home.
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community.
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Respond to guest telephone enquiries in an engaging, pleasant and timely manner
- Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
- Ensure remedial duties are assigned to appropriate departments - Housekeeping, Maintenance, Laundry, Concierge, Front Desk and Bell Desk
- Follow-up to determine the status of each guest request in a timely manner
- Accurately process guest messages, wake-up calls and distribute incoming faxes in a timely manner as required
- Monitor the fire panel and the emergency phone line and operate the internal radio system and liaise with the Security and other departments as required
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
- Excellent communication skills and telephone etiquette is required
- Related work experience in a luxury hotel environment is strongly preferred
- Proven ability to work independently, work well under pressure and to make sound decisions
- Proven strong interpersonal and organizational skills
- Proven ability to work efficiently in a demanding and fast paced environment
- Energetic, enthusiastic, self-motivated and a charismatic team player
- Fluency in a second language is an asset
- Preference will be given to candidates who have experience in roles requiring high levels of guest interaction (i.e. Housekeeping, Front Desk and Food & Beverage departments)
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required
Physical Aspects of Position:
Include, but are not limited to, the following:
- Standing for long periods of time throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Permanente
Locations
Frankfurt
Áreas
Governança
Descrição
How does your working day look like…You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.You’ll make sure tha
Referência
f4b23468-948f-4840-8c39-f4632bb00c3a
Data de validade
01/01/0001
Salário
Localização
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness a
Referência
6c3c6525-20aa-4a79-b82a-a101de70175f
Data de validade
01/01/0001
Salário
Localização
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Governança
Descrição
Primary Responsibilities Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.To address problems, conflicts and emergencies at the
Referência
2bf17a69-cf36-409b-aff2-d4d540ff3de3
Data de validade
01/01/0001
Salário
Localização
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Central Jakarta
Áreas
Governança
Descrição
Key Responsibilities:Guest Services & Operations:Welcome guests warmly and provide a seamless check-in and check-out experience.Handle guest inquiries, reservations, and requests professionally and ef
Referência
88197daf-8f51-4721-a7ae-eaca5fd29db0
Data de validade
01/01/0001
Salário
Localização
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Quezon City
Áreas
Governança
Descrição
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Provides accurate and relevant information and services to the guests and delivers it to the
Referência
f687d8b0-2191-4dcc-8b8e-71d521c409c6
Data de validade
01/01/0001
Salário
Localização
Novotel Canberra, Canberra, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Canberra
Áreas
Governança
Descrição
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every
Referência
9bae3901-a9c0-4711-b7af-d27d6d78da60
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.Primary ResponsibilitiesUpkeeping the Comfort an
Referência
2a193353-4b9f-428d-9967-bd2df9393d4f
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to main
Referência
fe2c38dd-8a66-4604-80bc-a717b2b0f3f3
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and depar
Referência
29580150-581d-4923-9d58-4168b579a1d4
Data de validade
01/01/0001
Salário
Localização
Swissôtel Chicago, Chicago, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Chicago
Áreas
Governança
Descrição
WHAT YOU WILL BE DOING: You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable sp
Referência
0044ee44-19e3-432e-a2e3-69a6c6e09948
Data de validade
01/01/0001