Assistant Director of Sales

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Assistant Director supports the Director of Sales in driving revenue growth and achieving sales targets while upholding the brand’s commitment to exceptional service and refined guest experiences. This role is responsible for developing and executing strategic sales plans across key market segments, identifying new business opportunities, and building strong relationships with corporate clients, travel partners, and high-value guests. The position oversees day-to-day sales activities, prepares sales reports and forecasts, and analyzes market trends to optimize performance. In close collaboration with marketing and operations teams, the Assistant Director of Sales ensures alignment of commercial strategies and brand positioning. The role also represents the hotel at client meetings, industry events, and sales missions to strengthen market presence and expand the client base.

• Education: A bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field is required. A master’s degree or professional certification in Sales, Marketing, or a related discipline will be an advantage.
• Experience: A strong background in hotel sales and commercial operations is essential. Candidates should have 5-7 years of progressive experience in Sales, preferably within luxury hotels or international chains. Exposure to other operational functions such as Revenue Management, Front Office, or Events will be an added advantage.
• Sales Expertise: Demonstrated expertise in sales strategies, including market segmentation, account management, business development, and revenue generation is required. Candidates should have a proven track record of achieving sales targets and driving business growth in a luxury hospitality environment.
• Technical Skills: Proficiency in CRM systems, sales reporting tools, and Microsoft Office applications is essential. Strong analytical skills with the ability to interpret market data, prepare forecasts, and generate insightful reports are highly valued.
• Industry Knowledge: In-depth understanding of the luxury hospitality market, including competitive dynamics, guest expectations, and industry trends, is important. Familiarity with best practices and brand positioning within the luxury segment is required.
• Adaptability and Resilience: Ability to operate effectively in a dynamic and fast-paced environment. The role requires adaptability, resilience, and the capability to respond proactively to market changes, evolving client needs, and emerging industry trends.