Assistant Director of People & Culture

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Assistant Director of People & Culture is responsible for assisting the Director of People & Culture with a variety of functions, such as recruitment processes, benefits management, employee engagement.  They will be also responsible to maintain accurate confidential information, and the understanding and enforcement of company policies. 

• Conduct meetings and trainings with staff.
• Recruit high volume of staff for opening year.
• Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions.
• Compile review list and distribute to departments.
• Compile Turnover Report, copy and distribute.
• Enter payroll information in the system (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims, maintain unemployment logbook.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Schedule Orientation.
• Assist in Orientation – explain benefits, conduct tour of property.
• Write articles and take pictures for property newsletter.
• Assist with special projects; plan employee events (meetings, picnics, parties).
• Other duties as assigned.

Education & Experience

• A 4-year college degree
• At least 3 years of progressive Human Resources Management experience in a hotel or a related industry;
• Recruitment experience in the hospitality field required.
• Previous supervisory responsibility required.
• College course work in related field helpful
• Familiarity with and knowledge of employment laws

Physical Requirements

• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

• Annual Salary Range: $110,000.00 to $120,000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities