Assistant Director of People and Culture

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $90,000 - $100,000 USD

Reporting to the Director of People and Culture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars
• Manage the day-to-day operation of the Talent & Culture Department and T&C team, and support the implementation of Talent & Culture strategies
• Assist the Director of People & Culture in assessing organizational needs, developing aligned People & Culture solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and Colleague wellness
• Provides advice on employment legislation and developments in labor laws, Employment Standards and Human Rights in California.
• Advance positive employee relations by building effective working relationships with all constituents
• Provides assistance and support with employee relations issues
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback
• Provide training and support to all colleagues and leaders
• Provide support in Colleague coaching and counseling
• Conduct disciplinary meetings when required
• Manage and oversee the recruitment process
• The ability to organize, attend and participate in management and employee functions, representing People & Culture and the Resort accordingly both on and off hotel property
• Process and maintain confidential information and to properly document information for payroll purposes, i.e. new hire personal information, wage changes, termination, etc.
• Provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Follow and enforce policies and procedures
• Follow all safety policies
• Manage departmental financial budgeting and month end processes
• Performs other duties as assigned which are directly related to the responsibilities of the position

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• 3-5 years of People & Culture experience preferred
• Prior Hospitality experience is a plus
• Reading, writing, and oral proficiency in English
• Computer literate in Microsoft Office applications
• University/College degree in a related discipline preferred
• Strong organizational and leadership skills
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Knowledge of federal, state, and local law.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.