Apprentice Commercial Content & Insights

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

As a Commercial Content & Insights Apprentice, you will support the Commercial Content and Communications team in delivering high-quality content and data-driven insights for internal and external stakeholders. You will assist in building and distributing internal Commercial communications, reaching approximately 3,000 hotels across the ENA (Europe & North Africa) region, ensuring accuracy, consistency, and engagement.

A core responsibility will be tracking, reporting, and analysing key performance data to provide senior operational leaders with valuable insights into portfolio performance and improving engagement with these communications. You will also track key commercial projects, analysing completion levels at a granular level—by country, management mode, and brand—to provide actionable insights that drive performance.

This fixed-term apprenticeship is ideal for a detail-oriented and proactive individual with strong analytical skills, an interest in content creation, and a passion for innovation. You will gain hands-on experience in commercial communications while developing key skills in reporting and stakeholder engagement.

Responsibilities:

• Assist in the creation and distribution of internal communications, ensuring relevant and engaging content for hotel teams.
• Support tracking and analysis of hotel portfolio performance, compiling insights for senior leaders in Operations.
• Collect and analyse engagement data from communications and campaigns to measure effectiveness.
• Track key commercial projects, monitoring completion levels by country, management mode, and brand, and providing insights to stakeholders.
• Liaise with stakeholders to gather key content and insights.
• Assist in creating presentations, reports, and commercial content for internal and external audiences.
• Work with CRM and email marketing tools to support communication strategies.
• Perform other duties and responsibilities as assigned.

• Strong analytical skills with an ability to track and interpret data.
• Advanced proficiency in Excel (data analysis, reporting, pivot tables, etc.).
• Working knowledge of CRM tools and email marketing platforms preferred.
• Excellent writing, editing, and proofreading skills.
• Proficiency in PowerPoint and the ability to create professional-standard presentations.
• Strong organisational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
•  A proactive mindset with a passion for innovation and problem-solving.
• Strong interpersonal skills and ability to collaborate across teams.
• Fluent English and French.

What's in there for you? 

• Unique opportunity to start your career with worldwide Augmented Hospitality leaders. 

• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more! 

• Work in a multi-national team. 

• Hybrid way of working (3 days in the office + 2 days at home). 

• Talent development opportunities. 

• Corporate Social Responsibility activities. 

If this role speaks to your ambitions, take the next step in your journey and apply today! #WeAreHeartists