Analyst, Dayforce Support

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

The Analyst, Dayforce Application Support will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian.  A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer service

Application Support (80%)

• Assist Accor’s NCA hotels, residential properties, and other business sites with configuration enhancements or issues including but not limited to:
  • rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlements
  • updates and maintenance of the site and on-site departments, jobs, and positions
  • updates and maintenance of payroll earnings and deductions codes
  • changes in legislative, regulatory and/or union rules
• Liaise with key stakeholders, 3rd level support staff (Ceridian, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availability
• Assist with on-site training for the Workforce Management, People, Payroll, and other modules within Dayforce at locations across North America
• Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications
• Track change requests and evaluate need for system configuration changes
• Develop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administrators
• Create a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)
• Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy

 Projects (20%)

• Provide support in planning, testing and implementing application upgrades
• Works cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrations
• All Mergers and Acquisitions where system implementation is required

This role will be required to travel approx. 10%

• Hands on experience supporting and maintaining Dayforce environments and applications
• 3-5 years’ experience supporting an HCM/Payroll system
• Bilingual in both English and French preferred
• Must have strong analytical and problem solving skills
• Ability to handle complex business problems within the context of technical solutions
• Ability to manage multiple tasks and support calls with minimal direction
• Experience using MS Excel to combine, integrate and review data - comfort with the xml format a definite asset
• Experience using MS Teams and SharePoint to collaborate with other team members
• Exceptional time management and project management skills
• Ability to lead, collaborate & work effectively within cross functional teams
• Ability to simplify documentation and technical information for the larger non-technical audience
• Experience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning tools
• Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the within the Corporate office and property sites.
• Ability to handle complex business problems within the context of technical solutions

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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