Adventure & Experiences Guide

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.  

Starting Rate: $25.50 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.

Job Duties Include:

• Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
• Share the history and culture of Canadian Rockies enthusiastically
• Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
• Selling, booking and updating guided experiences
• Be responsible for a positive, safe and memorable experience for each and every guest
• Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends

Your Skills & Qualifications:

• 16 hour Standard First Aid & CPR C level or greater is mandatory
• Apprentice Interpretive Guide Certification from IGA or equivalent
• Four Season Group Management Certification from IGA required
• Class 4 Drivers License and clean driving history
• Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
• Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
• Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
• Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com