RESERVATIONS AGENT

Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.

• Be the first point of contact for our guests — handle room bookings and reservation inquiries through our Property Management System.

• Provide timely, courteous, and informative responses via phone and email.

• Actively contribute to hotel revenue through up-selling and optimization of room categories.

• Demonstrate complete knowledge of rates, availability, and promotions — always staying ahead with dynamic rate management.

• Personally reach out to VIP guests, creating meaningful connections before they even arrive.

• Ensure accurate updates for all in-house and upcoming reservations.

• Support flawless guest experiences by securing deposits and preparing for smooth check-in/check-out.

• Ensure departmental tasks and daily checklists are completed meticulously.

• Coordinate closely with Front Office and other teams to fulfill specific guest needs and requests.

• Identify potential corporate leads and share opportunities with your Supervisor.

• Ensure all complimentary stays, upgrades, and special rates are correctly approved and processed.

• Liaise professionally with Sales, Marketing, and Revenue teams to maintain alignment and accuracy.

• Uphold safety and service standards at all times.

• Deliver service that is consistently professional, warm, and engaging.

• You bring experience in hotel reservations, ideally in a luxury or lifestyle property.

• You’ve worked with Opera PMS and feel confident navigating its features.

• You’re fluent in English; additional languages are a strong asset.

• A degree in Hotel Management or related studies is a plus.

• You’re tech-savvy, especially with Microsoft Office tools.

• Guest satisfaction drives you — your hospitality mindset is natural and sincere.

• You remain organized and calm under pressure, even when juggling multiple tasks.

• You're flexible, proactive, results-driven, and solution-focused.

• You’re a team player who radiates positive energy and professionalism.

• Your analytical and administrative skills allow you to manage details with precision.

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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