Hygiene & Sustainability Manager

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:          Hygiene & Sustainability Manager

Department:      Food & Beverage/ Culinary

Reports to:         Resort Manager

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PURPOSE OF POSITION

This position is structured with scope of responsibilities related to Sustainability and Hygiene. The component related to Hygiene functions is responsible for the development, implementation, and maintenance of the resort’s Food Safety Management System (FSMS) and general sanitation protocols. This role ensures that Raffles Seychelles exceeds all local and international health and safety regulations (including HACCP and ISO 22000). You will act as the primary guardian of guest and Heartist health, ensuring that every culinary experience and facility interaction is safe, hygienic, and compliant with Raffles’ luxury standards. The component related to Sustainability functions leads the deployment of Accor & Raffles sustainability objectives within the hotel, ensuring that environmental & social ambitions are met. To shape the future of sustainable luxury hospitality by acting as a forward-thinking stakeholder while integrating sustainability within the expectations of the refined Raffles experience. To act as an avant-gardist, key local stakeholder that will also contribute to preserving local, cultural, and natural heritage.

KEY ROLES & RESPONSIBILITIES

Hygiene Functions:

• Design and manage the resort’s HACCP (Hazard Analysis and Critical Control Points) system, ensuring all documentation and monitoring procedures are strictly followed.
• Conduct regular inspections of local and international suppliers to ensure the quality and safety of raw materials arriving at the island.
• Oversee regular food, water, and surface sampling for microbiological testing, interpreting results and taking corrective actions when necessary.
• Perform daily walkthroughs of all kitchens, bars, receiving areas, and waste management facilities to ensure "like-new" cleanliness and hygiene.
• Act as the primary point of contact for the Seychelles Public Health Authority and external auditors (e.g., LQA, Cristal, or SGS).
• Monitor the resort’s water treatment and distribution systems, including Legionella prevention protocols and swimming pool chemistry.
• Develop and deliver comprehensive Food Safety and Personal Hygiene training programs for all F&B, Housekeeping, and Heart-of-House colleagues.
• Ensure all food handlers maintain valid health certificates and receive up-to-date training on chemical handling and cross-contamination prevention.
• Oversee the selection and safe use of cleaning chemicals across the resort, ensuring compliance with environmental regulations in the Seychelles.
• Manage the resort’s Integrated Pest Management (IPM) program, coordinating with external contractors to maintain a pest-free environment.
• Lead the hygiene response team during any outbreaks or health-related emergencies, implementing immediate containment protocols.
• A "zero-tolerance" approach to health and safety violations
• An eagle-eye for detail, spotting potential risks that others might overlook.
• The ability to influence and lead diverse teams often requires the authority to stop operations if standards are not met.
• Comfortable working with data, lab reports, and complex regulatory documentation.

Sustainability Function

•             Develop and implement environmental strategies and action plans to ensure the hotel’s sustainability ambition: 

• Energy efficiency improvements, green energy sourcing
• Sustainable F&B (food waste management, food sourcing, food trends)
• Plastic pollution reduction
• Diversity & Inclusion
• Support to local communities & charities
• Biodiversity protection 

•             Coordinate all operational aspects to optimize sustainability performance: pollution control, waste management, energy consumption, water consumption…

•             Train staff at all levels in environmental issues and good practices.

•             Liaise for the hotel's sustainable development with relevant bodies such as local authorities, public bodies and NGOs.

•             Report on environmental performance to internal and external auditors and regulatory bodies to meet regulations and secure sustainability certifications.

•             Develop and implement environmental management systems to continuously improve the hotel’s impacts on the environment.

•             Raising awareness of sustainable practices among guests.

•             Promote the hotel's sustainable performance locally and within the Accor group.

•             Oversee sustainable best practices in the surrounding community and within the group

•             Steer a support strategy to maximize the hotel’s contribution to protecting nature and developing local communities

•             Synchronize sustainability objectives with those of the General Manager and Accor group associates.

•             Synchronize with Raffles Chief Sustainability Officer.

Personal Attributes

• A natural "eye for detail" that can spot a minor temperature deviation or a hairline crack in a tile that others would miss.
• Someone who will never "look the other way" or cut corners, even when the resort is at 100% occupancy and the kitchens are under extreme pressure.
• The Raffles Seychelles has a diverse workforce; the manager must be able to communicate complex health concepts to staff from various educational and cultural backgrounds.
• Rather than just identifying a "fail," you must be someone who instinctively looks for a practical solution that fits a luxury operation.

•     CSR: knowledge of global and local regulations around sustainability

• Capability to understand and analyze sustainability-related data
• Capability to assess sustainability impacts
• Project management: experience in leading a project team around sustainability-related topics.
• Engaging communication with good storytelling.
• Strong ability to analyze and monitor performance, and assess potential issues, complexity, and opportunities related to risk assessments of kitchen facilities
• Curiosity, listening skills
• Good interpersonal skills
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
• Perfectly fluent in English

EXPERIENCE

• A minimum of 5 years in food safety, hygiene, or quality assurance roles.
• At least 2–3 years in a management or supervisory capacity, preferably within a 5-star luxury hotel or resort environment.
• Proven track record of leading a property through successful HACCP, ISO 22000, or LQA (Leading Quality Assurance) audits.
• Experience working in the Seychelles or a similar island destination is a major advantage, as it demonstrates an understanding of the hygiene risks associated with long-lead supply chains and tropical climates.
• A proven track record of successfully leading properties through high-level international hygiene audits.
• Experience in developing and delivering training modules for diverse, multicultural teams.
• Proven experience in managing and implementing a CSR strategy in a similar role and organization.
• Degree in related field relevant to Hygiene / food safety or sustainability