Front Office Manager - Mercure Sydney Manly Warringah

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Located in the sunny suburb of Brookvale just off Pittwater Road, Mercure Sydney Manly Warringah is just a short drive away from Manly beach and Warringah Mall. Hop on a quick ferry into Sydney CBD or experience Manly's collection of bars and restaurants.

Mercure Sydney Manly Warringah has 123 guest rooms, restaurant, all day dining, a small meeting room and secure parking. 

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Your Skills and experience include:

• Relevant experience in the hotel industry.
• Previous AM experience (2+ years) ready for the next step in your FO career
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal 
• Availability to work across a 7-day roster including overnight shifts if needed.
• Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to starting

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment
• Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.