Director of Revenue Management - Rixos Phu Quoc, Vietnam

As the only all-inclusive resort on the island, Rixos Phu Quoc will offer its guests an unforgettable experience thanks to its exceptional design and engaging programming, all within the stunning backdrop of breathtaking landscapes, sandy beaches and clear blue water. This resort sets a new standard influenced by local culture and Turkish traditions, establishing itself as the ultimate luxury leisure escape.

Nestled on the golden sand beaches and emerald water of Hon Thom (Pineapple Island) – one of the most stunning islands of Vietnam’s “Pearl Island”, Rixos Phu Quoc will invite guests to discover a world of possibilities with over 1300 guest rooms in five categories, including 207 suites, all offering unparalleled ocean views and direct access to the pristine coastline. There’s plenty to discover across the sprawling resort, and guests are encouraged to explore the scenic botanical gardens on sand bikes or walk the dragon’s gateway coastal paths. Creating an exceptional escape, guests will enjoy an array of exclusive facilities that cater to all, with a family-friendly beach area featuring multiple playgrounds and a Rixy Kids Clubs to keep the young ones entertained, dedicated water sports and fitness facilities for the adrenaline seekers, and a multi-functional amphitheatre to set to host a jam-packed schedule of live entertainment. Adding to the variety of activities on offer, the resort also features multiple pools, outdoor game spaces for chess, bowling and tennis, and an expansive wellness spa.

Located on the scenic Hon Thom Island in Southern Phu Quoc, Rixos Phu Quoc is just a 45-minute flight from Vietnam’s largest city, Ho Chi Minh City. Boasting unparalleled sea views and lush mountain backdrops, this secluded paradise is accessible from the mainland through the World Guinness record’s 3-wire longest cable car with a quick 15-minute commute from the mainland or a short boat ride.

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Reporting to the General Manager with dotted line to the Vice President Revenue Management, the Director Revenue Management is responsible for maximizing revenue and profitability for the resort. This role involves strategic planning, analysis, and implementation of revenue management practices to optimize pricing, inventory, and distribution strategies. The ideal candidate will possess strong leadership skills, a deep understanding of market dynamics, and a proven record of accomplishment of driving revenue growth. Employee relations, digital marketing, compensation resource planning and talent management. The ideal candidate will be experience will have previous experience of managing more than three properties.

Key Responsibilities:

• Develop and execute revenue management strategies to achieve financial goals for the  property.
• Analyze market trends, competitor performance, and customer behavior and update pricing and inventory management.
• Collaborate with hotel leadership teams to establish revenue targets and ensure alignment with overall business objectives.
• Monitor and evaluate key performance indicators (KPIs) to assess the effectiveness of revenue management strategies and make data-driven adjustments.
• Oversee the implementation of pricing policies, distribution strategies, and promotional activities.
• Conduct weekly regular revenue meetings with property commercial teams to review performance and discuss strategies for improvement.
• Ensure Best practice and (SOP) are followed to maximize synergies and drive profitability
• Utilize revenue management systems and tools to analyze data and generate actionable insights.
• Foster a culture of continuous improvement and innovation within the revenue management team.

People & Culture

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and employee information with transparency so that each employee understands how they contribute to the company’s success. 

• Ensure all mandatory training is compliant.

• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.
• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

Finance  

• The activities and contribution of the role will impact the performance of the hotel. 
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred
• Minimum 7-10 years of experience in revenue management or related field, preferably in luxury hospitality
• Proven track record of successful revenue optimization strategies and financial performance improvement
• In-depth knowledge of revenue management systems and financial analysis tools
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent analytical and strategic thinking capabilities
• Advanced proficiency in Microsoft Office suite, particularly Excel
• Outstanding negotiation and communication skills
• Solid understanding of the Middle Eastern hospitality landscape
• Revenue Management certification (e.g., CRME) is a plus
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions
• Willingness to relocate to Phu Quoc, Vietnam