Learning & Development Manager

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• Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutions
• Design, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platforms
• Manage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employees
• Measure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findings
• Lead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational culture
• Manage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectiveness
• Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiatives
• Prepare detailed reports and presentations for senior management on training outcomes and strategic recommendations

• Bachelor's degree in Human Resources, Hospitality Management, or a related field
• Minimum 5–7 years of progressive experience in Learning & Development, with at least 2–3 years in a managerial or leadership capacity
• Demonstrated experience in conducting Training Needs Analysis and designing customized learning solutions
• Excellent facilitation, coaching, presentation, and public speaking skills
• Strong budget management and financial planning experience
• Exceptional English communication skills, both written and verbal
• Proven ability to lead, mentor, and develop team members
• Experience in change management and organizational development initiatives
• Ability to work collaboratively across all organizational levels with flexibility and resilience in adapting to evolving business needs