- Full-Time
- Permanent
- FAIRMONT
- Digital Products, IT, Data & Analytics
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Fairmont Royal York, Toronto, CA
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REF18862R
System Administrator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Reports to the Regional Systems Manager (RSM), Technology Services and participates as a member of the Regional Technology Services team.
Responsibilities:
- Ensure that user problems are addressed consistent with current Service Level Agreement:
- Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
- IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
- Deploy and Maintain all Employee Workstation Hardware
- Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
- Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
- Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
- Maintain all equipment/Software Inventory
- Complete all PCI initiatives
- Execute all Hotel driven IT initiatives projects under RSM/SM supervision
- Maintain IDF and MDF’s as per ACCOR Standards
- Assists in maintaining standard guidelines.
- Ensure monitoring of recovery system – daily backups for region
- Contribute to Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Participate in after-hours on call support (24/7) with the regional IT team
- Participate in all regional aspects of a IT projects as directed by RSM
- University degree or equivalent experience
- A+ Certification
- Entry level Network Technician certification
- Entry level Microsoft certification
- Understanding of hotel operations, an asset.
- Good verbal & written communication skills
- Strong interpersonal skills
- Self-starter with a strong sense of commitment
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Complimentary hot or cold shift meals
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
- Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
- Complimentary dry cleaning of business attire
- Paid time off including vacation, sick and statutory holidays
*Note: Waiting times or other criteria may apply to qualify for some of the above
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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