- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
, Toronto, CA
__jobinformationwidget.freetext.ExternalReference__
REF28343B
Senior Operations Manager - Housekeeping
Region
Americas
This vacancy has now expired. Please see similar roles below...
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
The Housekeeping department at the Fairmont Royal York Hotel maintains 1365 guestrooms and two hundred and twenty-eight thousand square feet of public spaces. Reporting to the Director of Housekeeping, the Senior Operations Manager, Housekeeping will be responsible for leading, developing, coaching and training a multi-cultural team to ensure the cleanliness of the hotel, while providing exceptional guest service. The responsibilities involve working as a team, in partnership with the other Housekeeping colleagues, management and non-management, to achieve the departmental vision and goals. The Senior Operations Manager, Housekeeping provides the opportunity for the development of team building, organizational, and leadership skills.
- Leads and coaches the Housekeeping teams towards achieving exceptional levels of guest service and employee satisfaction results, through the application of all Corporate and property standards and policies
- Primary responsibility is to manage the day to day operations of the Room Attendant, Floor Support and Housekeeping leaders
- Ensure the completion of all projects assigned daily to Room Attendants & floor support
- Purchasing of all housekeeping supplies to maintain adequate par stocks for room attendants, housemen and restockers including management of the PO process and all upkeep and cleanliness of all storage rooms)
- Responsible for the successful performance of all aspects of the Housekeeping Department
- Must have an extremely keen eye for detail and must be relentless in pursuit of excellent service and cleanliness standards within the guestrooms and surrounding environment
- Help to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance and aesthetic value is achieved
- Handling guest complaints and follows through on actions required
- Planning of special projects associated with a flagship property of 1,365 guestrooms
- Coordinating continuous preventive maintenance and other programs with Maintenance and Front Office operations
- Developing, implementing and maintaining a Fairmont Standards based training manual, which is a live manual requiring continual updating.
- Maintaining labour expenses to guidelines set forth in the labour standards
- Managing expenses to within the parameters of the budget
- Preparing of monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to labour, chemicals, guestroom supplies, linen, laundry and contract cleaning
- Actively participate in the effective management of employee relations within the department through involvement in recruitment, performance appraisals and reviews, recognition and incentive programs and communication meetings
- Building relationships with the 15 leaders and 250 unionized staff members in the Housekeeping and Laundry Departments
- Develop and maintain close and effective working relationships with Front Office, Engineering and other cross-functional departments
- Forming a strong relationship with the Union and the housekeeping departmental shop stewards
- Ensuring accurate accident reporting by the Housekeeping leadership team
- Managing the return-to-work and work hardening programs for employees whom have had a workplace accident
- Communicating with the Health & Safety manager regarding employee statuses
- Proactively looking at new equipment and techniques to assist an aging housekeeping workforce
- Developing and monitoring of departmental Health and Safety training programs
- Coordinating continuous improvement in the areas of fire safety and emergency procedures
- Responsible for a safe working environment for all staff members
- Other duties as assigned by the Assistant Director of Housekeeping and the Director of Housekeeping
- Hotel Management/ Hospitality & Tourism degree or equivalent diploma is expected
- A minimum of 1-2 Years of experience as an Housekeeping Manager in a large hotel or a Senior Housekeeping leader in a mid-scale hotel with proven results –Operational Excellence, Colleague Engagement and Financial.
- Must be a highly effective leader, possessing a high degree of interpersonal, organizational, communication skills, ambition, drive and determination.
- Must have a passion for housekeeping!
- Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping..
- Ability to motivate colleagues
- Good problem solver with the ability to think outside the box.
- Knowledge of Property Management System (Fidelio, Opera or equivalent), Microsoft Office and Outlook are required.
- Will be required to work weekends and some evenings
- Hours need to be flexible to accommodate to operational needs
Visa Requirements: Must provide proof of eligibility to work in Canada.
Job Perks & Benefits:
- Complimentary meal in our staff cafeteria each shift
- Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
- Complimentary dry-cleaning services for your work attire
- Learning programs tailored to hone your skills and talents
- Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
- Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
- Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Roma Fiera, Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Rome
Job Category
Rooms
Description
Tecnica professionale e relazione con il cliente:Riserva alla clientela un’accoglienza calorosa, efficiente e all'altezza degli standard qualitativi dell’hotelEsegue nel sistema informatico in uso nel
Reference
f266abed-3a3f-4bb8-a343-83dcf7f7c245
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Serris - Val d'Europe, Issy-les-Moulineaux, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Administration & Support
Description
Agent de sécurité (H/F) Gardien et protecteur. Vous assurez la sécurité et le bien-être de vos collaborateurs, de vos clients et de vos visiteurs. Vous êtes attentif, efficace et dévoué. Vous faites
Reference
a2a6eb5e-e8bc-49f9-82fc-f3512424a852
Expiry Date
01/01/0001
Salary
Location
Novotel Thalassa Le Touquet, Le Touquet, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Le Touquet
Job Category
Food & Beverage
Description
Elaboration et dressage des plats conformément aux fiches techniques et aux process définis par le site, Accompagnement et formation des commis, apprentis et stagiaires, Coordination, production et e
Reference
e217ac8d-7d75-4d23-bb6d-c693dadf8796
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Jumeirah Lakes Towers, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
HOUSEKEEPING COORDINATORWe are seeking an Housekeeping Coordinator who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.Key Responsibil
Reference
b4c6b551-6e7d-4196-a803-2acca6366abd
Expiry Date
01/01/0001
Salary
Location
Mercure Johannesburg Bedfordview Hotel, Germiston, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Africa
Job Category
Sales & Marketing
Description
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditionsTake a proactive sales approach and in line with strategy, adapt sa
Reference
6dad3341-1bc0-43d3-ae85-cba94460042c
Expiry Date
01/01/0001
Salary
Location
Novotel Sunshine Coast Resort, Twin Waters, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
Coordinate and manage all aspects of conferences and events from inception to post-event follow-up, ensuring utmost client satisfaction.Support the Conference and Event Sales Manager in day-to-day ope
Reference
f734cf6f-d167-482f-ba1c-4db3200b01aa
Expiry Date
01/01/0001
Salary
Location
, Newport, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
First impressions are everything! As a hotel team member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.W
Reference
bf9f6918-59cb-417a-8e20-afd59569c81a
Expiry Date
01/01/0001
Salary
Location
Qantas Lounges by Accor - Perth, Perth Airport, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Australia
Job Category
Food & Beverage
Description
Greet and welcome guestsBe knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)Maintain hygienic food service techniques at all times.Main
Reference
2acfebc0-75d0-4515-a99d-8dc5399f6a26
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Of
Reference
8f06609d-4d7b-47aa-83ea-5adbb88ea6d0
Expiry Date
01/01/0001
Salary
Location
ibis Mazatlan Marina, Mazatlan, Mexico
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mexico
Job Category
Food & Beverage
Description
Recibir cada turno, verificando el fondo de caja con la finalidad de que no existan faltantes. Realizar el inventario de bebidas alcohólicas y refrescos con el fin de que no exista ningún faltante o p
Reference
06c19392-97e3-4d28-a823-99a00d03b854
Expiry Date
01/01/0001