- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore, SG
__jobinformationwidget.freetext.ExternalReference__
REF29745J
Porter (Bell Person)
Region
Luxury & Lifestyle
The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.
Primary Responsibilities
Manages All Porterage Tasks
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
- Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Participates in the Raffles Hotel Singapore Arrival and Departure Experience
- Supports and assists the Doorman and Reception teams during every resident arrival and departure.
- Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.
Acts as Supporting Element of the Entire Guest Journey
- Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
- Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.
Improves Quality of Product and Services
- Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
- Adheres Workplace Safety and Health (WHS) policies and procedures.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Minimum of 2 years of relevant experience in the hotel industry.
Competencies
- Possesses strong interpersonal skills.
- Ascertains and addresses guest/colleague needs.
- Trains and motivates individuals and creates and maintains a cohesive team.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
- Prioritises and organises work assignments.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Embraces and responds to change effectively.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
, Dallas, US
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Executive & Hotel Management
Description
Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and y
Reference
e82a654a-0f2b-4289-8e6d-afa44a2985b3
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Security
Description
Security OfficerTo ensure a safe environment for the hotel staff and guests and protect the assets of the hotel. KEY ROLES & RESPONSIBILITIESTo establish chain of command and responsibility, the Secur
Reference
d402a3f7-fdb4-4795-9420-831e17687f76
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Calangute
Job Category
Talent & Culture
Description
Talent & Culture ExecutiveThis position is responsible for providing administrative support to colleagues in the Talent & Culture function to ensure the timely and accurate delivery of Talent & Cultur
Reference
ac01fc64-e0b1-49e6-9e29-6848cbfd5898
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Culinary
Description
Commis 1Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.Wha
Reference
785a5d22-7e95-4195-85e7-fdbf2355d5b4
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Preparar e montar pratos, cuidando dos padrões de apresentação e segurança alimentar exigidos, bem como auxiliar o superior imediato na manutenção dos controles da área: PRINCIPAIS ATRIBUIÇÕES E RESP
Reference
19020a12-9ffe-4a80-8c1d-1d1880448693
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Preparar sobremesas e diversos tipos de doces, bolos etc, a partir das demandas recebidas seguindo o padrão de segurança alimentar exigido.Preparar sobremesas e diversos tipos de doces do cardápio, a
Reference
a61b71f4-e060-42d6-8f2d-5a1b59417db2
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Executar atividades de apoio à cozinha, auxiliando no pré-preparo e preparo dos alimentos, de acordo com os padrões de segurança alimentar exigidos:Auxiliar e executar o pré-preparo e preparo dos alim
Reference
df57dcf8-c774-4198-a8ca-4d0786665b46
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, QA
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
Join a team that pours excellence! As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant experience. Your warm, personal attention and
Reference
35d59a37-4597-4bd8-9fc5-6eaabb7c9d5f
Expiry Date
01/01/0001
Salary
Location
Mövenpick Sharm El Sheikh, Sharm El Sheikh, EG
Experience Level
Director
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Sharm El Sheikh
Job Category
Rooms
Description
The RoleStrong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.Close co-ordination between Front Office, H
Reference
9ef91793-0fb5-4d34-b3ac-6c3e0690d538
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel & Apartments Bur Dubai, Dubai, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Dubai
Job Category
Culinary
Description
The RoleTo supervise the assigned station / section, produce a consistent, high-quality product, ensure a courteous, professional, efficient and flexible service consistent with Accor Standards Polici
Reference
c317f669-b4e3-491a-a634-ebe4afc89ce3
Expiry Date
01/01/0001