- Casual
- Permanent
- Food & Beverage
- Accor
__jobinformationwidget.freetext.LocationText__
Sofitel Brisbane Central, Brisbane City, AU
__jobinformationwidget.freetext.ExternalReference__
REF29626P
Guest Experience Agent - Club Millésime
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Provide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.
What you will be doing:
- Ensuring the seamless experience of our most loyal and VIP guests
- Ensure all guests are greeted in a timely fashion and are made to feel welcome, following welcome procedures
- Check guests in and out of the hotel using our current operating system
- Book rooms for Club guests and assist with any reservation needs
- Ensure premium service is given throughout all periods of the day including breakfast, lunch, high tea, functions (when necessary) and pre-dinner drinks & canapés
- Maintain hygienic food service techniques during service
- Take responsibility over the lounge when on shift.
You will excel in this role if you have:
- Front Office or Food and Beverage experience in a luxury hotel is desired
- A luxury service focus and desire to grow your career with Sofitel
- Responsible Service of Alcohol (RSA) certificate
- Experience with Opera PMS highly desired
- Friendly, outgoing personality and a high standard of personal presentation.
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.
As a Sofitel Heartist, you will also be rewarded with:
- Career development opportunities within the largest hotel group in the Pacific
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
PULLMAN PULLMAN NAIROBI WESTLANDS, Nairobi, Kenya
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Nairobi
Job Category
Finance
Description
The Income Auditor will plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made. Also recommend remedial action wh
Reference
7d5dffe4-3c45-483e-b099-aadf427d4641
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Mysore, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mysuru
Job Category
Sales & Marketing
Description
Diploma/Degree in Hotel ManagementExcellent Communication Skills.Ability to think strategically, inductively, and creatively.Pleasant personalitySynergies across the network.Strong Operational/Technic
Reference
e3b1f5cd-80ab-4b6f-a26a-83a0816e1eaf
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Nice - Ouverture Juin 2024, Nice, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
Nice
Job Category
Procurement
Description
Vous souhaitez faire l’ouverture de notre Mama Shelter NICE ?LA MISSION Vous assurez et réceptionnez l’approvisionnement et vérifiez l’état des stocks (économat, cave, magasin général, vaisselle/verr
Reference
4ac9eb4b-7389-4cc0-86c0-6e942392ccb9
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Mysore, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Finance
Description
Supervision of Receiving Clerk, handling of Food and Beverage requisitions, preparation of Sales Analysis and Standard Recipe Costing, preparation of Cost Reports, monitoring and control of non food p
Reference
4e9efefa-4756-48ea-8144-c1d9477ae921
Expiry Date
01/01/0001
Salary
Location
Mercure London Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
As our next Waiter/Waitress, you… Would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportan
Reference
151ba419-422a-4b88-8e6b-a207f8433053
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES STYLE MYSURU, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Finance
Description
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.Respond to queries, by resolving issues in
Reference
65ae6f3e-fb20-44e8-85ad-048ebbbb7266
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Mysore, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Finance
Description
Supervise and coordinate the activities of the Accounts Receivable section.Ensure that all payments by Cash/Cheque/GIRO/TT are posted and reconciled in a timely and accurate mannerEnsure credit card p
Reference
e4a5c4cc-35ee-42a8-b517-2077b910f2fa
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Mysore, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Finance
Description
Oversee and coordinate the day-to-day activities of Accounts Payable.Investigate and resolve problems associated with processing of invoices and purchase orders.Maintain and administer Accounts Payabl
Reference
03f33f0c-b93b-4ad3-b0b2-7dcec73e7a77
Expiry Date
01/01/0001
Salary
Location
, Lisbon, Portugal
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
Lisbon
Job Category
Food & Beverage
Description
MISSÃO:Como ponto central no Mama, o bar é um lugar importante para os nossos clientes. Os nossos hóspedes têm de sentir que estão em boas mão contigo.Garantes que o serviço de bar corre de forma suav
Reference
fc58ab54-3859-463c-82d0-aed59f3ddf03
Expiry Date
01/01/0001
Salary
Location
ibis Paris Porte de Clichy Centre, Clichy, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Clichy
Job Category
Rooms
Description
Nous avons le plaisir de vous informer qu'une opportunité passionnante s'offre à vous au sein de notre équipe ! Nous recherchons activement un(e) Responsable Hébergement pour rejoindre notre hôtel et
Reference
13d3000b-598d-4fe6-a17b-4c55787ab2ee
Expiry Date
01/01/0001