Group Reservations Executive

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

About the role:

• Responsible for all group bookings, from initial inquiry to finalization, ensuring exceptional service and satisfaction throughout the process.
• Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
• Track and report on group’s sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
• Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
• Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
• Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
• Hourly salary £14.25

Your experience and skills:

• Minimum 1 year experience in similar role.
• Excellent written and spoken English communication skills.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Knowledge on FOLS system preferable.

Benefits:

• Benefit from a free one- or two-day break in another Accor property in the UK each year. 
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

The successful candidate must have eligibility to work in the UK.