F&B Operational Trainer

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

As an F&B Operational Trainer, your role involves collaborating with the Director of Food and Beverage, Director of Culinary, and the entire F&B Team to develop , plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.

Key Duties And Responsibilities

• Assist the Director, Food and Beverage and Director of Culinary to plan, manage and administer the pre-opening training plans and requirements
• Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments
• Promote and inform employees about all training programs
• Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Helps colleagues identify specific behaviors that will contribute to service excellence
• Ensure colleagues receive on-going training to understand guest expectations
• Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
• Meet with the departmental trainers on a regular basis to support training efforts
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
•  Review comment cards, guest satisfaction results and other data to identify areas of improvement
•  Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
•  Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
• Align current training and development programs to effectively impact key business indicators
•  Participate in the development of the Training budget as required for F&B Division.
• Manage department controllable expenses to achieve or exceed budgeted goals
• Any other tasks / duties as assigned

• A perfect candidate should have minimum 5 years progressive experience of F&B Service and training in a luxury hotel.
• Experience creating training content in a hospitality environment preferred.
• Effective communication skills (both written and verbal).
• Comfortable in delivering to senior management, at all levels of the organization.
• Experience of working in a fast-paced environment.
• Strong attention to detail, quality and accuracy imperative.
• Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.
• Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.