- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont The Norfolk, Nairobi, KE
__jobinformationwidget.freetext.ExternalReference__
REF29350M
EN - Front Desk Agent (Chinese Speaking)
Region
Luxury & Lifestyle
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Front Desk Agent (Chinese Speaking)
First impressions are everything! As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly, and engaging service
- Handle all Guest requests promptly and efficiently
- Follow Front Office policies, procedures, and service standards
- Welcome, check-in, and check-out guests
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Assist guests regarding hotel facilities in an informative and helpful manner
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the guest services Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Have full knowledge of the hotel’s emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
- Other duties as assigned
Your experience and skills include:
- Fluency in Chinese and English (additional languages are an asset)
- Ability to multitask in a dynamic environment while maintaining composure
- Excellent written and verbal communication skills with a knack for building rapport with guests
- Strong organisational and leadership abilities
- Proficiency in Microsoft Windows programs
- Previous work experience in hospitality or customer service
- Ability to create unforgettable impressions by surpassing guest expectations
- Proficiency in cash handling
- Capacity to address guest requests and resolve issues sensitively and professionally
- Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
- Team player mentality with a willingness to continuously develop and learn
- Precision in work and keen attention to detail
Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Food & Beverage
Description
Be a part of a spectacular event! As an Event Server with Fairmont Banff Springs Hotel you will create a special event that our Guests will remember. Your ability to work as a team player combined wit
Reference
e0c6b507-bf45-4cb5-80a1-553876848e0a
Expiry Date
01/01/0001
Salary
Location
Boston, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Boston
Job Category
Food & Beverage
Description
The Director of Food & Beverage is expected to maintain a profitable food & beverage department while maintaining high quality products and service and acting as a member of the Executive Committee. T
Reference
f00b4720-0d07-4bb0-92ad-27eda5700f84
Expiry Date
01/01/0001
Salary
Location
Bengaluru, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeep
Reference
a5c2357e-5c03-4ced-8b53-bdb34e2e7b3f
Expiry Date
01/01/0001
Salary
Location
Bengaluru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Bengaluru
Job Category
Food & Beverage
Description
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operationAssist management to supervise junior te
Reference
c8163de5-6a43-4d77-a8a4-b8d936a00589
Expiry Date
01/01/0001
Salary
Location
Vancouver, Canada
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Culinary
Description
EXECUTIVE CHEFReporting to the Director of Food & Beverage, the Executive Chef is responsible for all Culinary and Stewarding operations, including the overall growth in all areas of guest satisfactio
Reference
55d4625a-ec36-491c-ba12-ff0219dca187
Expiry Date
01/01/0001
Salary
Location
Los Angeles, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Los Angeles
Job Category
Sales & Marketing
Description
As Senior Sales Manager, you are an ambassador for our exceptional offerings of Fairmont Century Plaza. Reporting through to the Director of Group Sales, you will liaise between multiple departments t
Reference
3594811c-feeb-46c6-862e-25e174874e2f
Expiry Date
01/01/0001
Salary
Location
Philadelphia, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Rooms
Description
As a Assistant Housekeeping Manager, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for
Reference
b3ec4aa5-77ec-4c9f-bd47-4a2349f4e663
Expiry Date
01/01/0001
Salary
Location
Santa Monica, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Santa Monica
Job Category
Sales & Marketing
Description
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Lead strategic planning and collaborate with all hotel profit generation tea
Reference
92a73680-be74-44c4-bc9c-27a423585429
Expiry Date
01/01/0001
Salary
Location
Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Banff
Job Category
Food & Beverage
Description
The Porters of our outlets play a key role in the overall success of the restaurant. Through quick delivery of food from the kitchen to the dining room, floor porters play an essential role in creatin
Reference
b091f00c-a39a-496d-95a9-7999ba2759ec
Expiry Date
01/01/0001
Salary
Location
Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Wellness & Recreation
Description
Spa Registered Massage TherapistFor guests seeking rejuvenation, inspiration and personalized attention, Fairmont Banff Springs offers a wide selection of luxurious Spa experiences. Your care and prof
Reference
43c24614-2171-45e2-8489-ccd390826d94
Expiry Date
01/01/0001