Colleague Concierge (Seasonal - May to October)

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

The position is responsible for Colleague Administration matters and Uniforms for the entire team. A critical member for the team that allows us to achieve a high level of service to all Colleagues, communicating information, and assisting with inquiries at the Colleague Concierge Desk. While also ensuring the quality and the look of all our Colleagues when it comes to uniforms meets and exceeds expectations. The Colleague Concierge will plan, direct and coordinate administration matters with all parties involved, develop and execute Lifestyle programming, as well as liaise with Department Heads for Lifestyle.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

Reporting to the Lifestyle Manager, responsibilities and essential job functions include but are not limited to the following:

• Follow all employee policies and procedures as outlined in the Employee Handbook as well as the Colleague Housing Policy Guide & Contract.
• Assist in maintaining the standards, procedures, and policies of the office.
• Follow and proactively promote all health and safety policies and initiatives
• Adhere to all hotel environmental policies and initiatives
• Servicing the Colleague Concierge Desk and Linen Room, including Handling face to face and telephone enquiries from residents, uniform issuing, repairs, alterations and dry-cleaning.
• Daily receipt, sorting, organizing and issuing of clean uniforms and dry cleaning items
• Process soiled uniforms for delivery and receipt from cleaners
• Daily pick-up and delivery of staff and hotel mail          
• Facilitate the check in/out of residents and ensure apartment/dorm keys are returned for reuse
• Liaise with residence maintenance person and engineering department to ensure that all Colleague concerns with upkeep and defects are addressed in a prompt and efficient manner.
• Liaise with Security in matters of Colleague Housing rules and regulations.
• Creating and maintaining a pleasant atmosphere for all Colleague who access the Colleague Concierge Desk and Linen Room.
• Organizing uniform storage area, stock and inventory control, ensuring quality of uniform product is maintained.
• Implementing an internal Colleague Comment Card system, as well as maintaining and tracking Colleague service and quality control results.
• Developing and planning meaningful Colleague events and activities both on and off property
• Executing Colleague events and activities both on and off property
• Adhering to the resort’s vehicle handling and safety policies while driving resort vehicles.
• Support Colleague Residence Office with Administrative Duties and coverage when necessary
• Other related duties as assigned

Your experience and skills include:

• Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.
• Possession of a diploma or equivalent qualification.
• Proficiency in Microsoft office Suite.
• Possesses good communication, organizational and collaborative skills with maintaining a positive attitude. 
• Proficient in multitasking and performing well in fast-paced environments.
• Comprehensive understanding of the Fairmont's vision, values, and standards.
• Demonstrates commitment to the Fairmont's vision, effectively communicating, sharing, inspiring, and supporting the core purpose and objectives of the resort or company to the team.
• Exhibits self-motivation and sound decision-making abilities.
• Sets clear goals, assigns tasks, and consistently measures progress and results.
• Simplifies processes and workflows to enhance efficiency and productivity.
• Quick learner and dedicated to self-development, actively seeking solutions and improvements while embracing change.
• Maintains composure under pressure, ensuring high service levels are upheld.
• Effective resource management, capable of marshaling people, funding, materials, support, and time to achieve objectives efficiently.
• Utilizes rigorous logic and effective methods to solve complex problems with practical solutions.

Please note: you may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Jasper Park Lodge indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Work at a computer terminal
• Work inside and maneuver in and around all back of the house areas and public areas of the resort during the shift intermittently
• Respond to visual, hearing acumen
• Resistant to stress
• Fast-paced, upscale, luxury hotel
• Close proximity to ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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