Assistant Night Manager

Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

As our next Assistant Night Manager, you will …

• Be responsible for the hotel after the departure of all day managers.
• Ensure security for all guests and their property.
• Have a full working knowledge of all areas of the hotel.
• Ensure that guests receive a warm and hospitable greetings and farewell.
• Handle customer complaints at night and assist with F&B complaints when necessary.
• Strive to optimize the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group in accordance with the pricing policy of the hotel.
• Maximise revenue by upselling and following yield recommendations.
• Minimise bookouts.
• Ensure all night audit functions are carried out smoothly and efficiently.
• Ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees.
• Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in.
• Control guests’ credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements.
• Complete Night Audit procedures.
• Prepare an activity and incident reports every night and prepares a hand-over the next shift team.
• Prepare debtors files for the accounts department.
• Lead the department and create a team environment, which promotes good morale and ensures a high level of commitment and pride in the hotel.
• Ensure effective communication with team members by holding regular briefing sessions and meetings.
• Carry out any other duties as and when required.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training program that will support you at every step in your new role.

By joining us as an Assistant Night Manager, you will become part of a friendly team of 150 talents. Our hotel offers 630 spacious rooms and 33 dedicated conference, meeting and events spaces suitable for 1 to 2,000 people, no other venue in London is as well-equipped or as flexible.

To ensure you will be successful in your role you will need to possess:

• At least 2 years’ experience in the hotel industry in a similar role.
• Fluent in English, both written and spoken (and a 2nd language would be a plus).
• Excellent communication, presentation and interpersonal skills - A strong team player.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Experience in the following systems desirable: Opera Cloud, ResaWeb, Hotelink.
• Capable of organizing time and work efficiently.
• Must be legally eligible to work in UK.

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.