Assistant Front Office Manager

Novotel Amsterdam City

Would you like to work at one of the biggest 4 star hotels within the Benelux? 

In the position of Assistant Front Office Manager, you will act as the right hand of our Front Office Manager, Amy. It's a great opportunity for you if you're currently working as a Front Office Supervisor or (assistant) manager in another department. Interested? Then read on!

Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the new Assistant Manager.

What will your day look like?
Alongside Amy, you'll lead the Front Office team, being the driving force in motivating, inspiring, and coaching our colleagues. Our goal is to provide an optimal guest experience; you'll proactively seek areas for improvement and ensure continuous enhancement. You enjoy identifying procedural imperfections and training the team to deliver even better service. Additionally, you'll assist in personnel management, scheduling, and frequently be at the front of the house.

In addition to your daily administrative tasks, you'll also participate in team recruitment and selection, performance management, training sessions, etc. You'll also independently handle projects such as upselling, membership acquisition, and ensuring that complaints are addressed in a way that prevents their recurrence in the future :).

What do we offer?

• A competitive Accor salary falling within pay scale 7 of the Hospitality Collective Labor Agreement, starting at €2,958.15 and increasing up to €3,465.95;
• great opportunities for development within the Accor group;
• a welcome overnight stay with dinner and breakfast in our hotel for you to explore your workplace;
• an ALL Heartist card from Accor providing discounts on hotel stays;
• 24/7 access to a new Technogym Fitness area;
• free parking at the hotel;
• and most importantly, we have an open work environment where every individual can be themselves. We believe that if you're happy, the guest will be too!

Who are we looking for?
We're seeking someone who can connect with both the staff and the guests. You know how to inspire and coach the team like no other. Guests also notice your presence because you ensure they have a fantastic stay in our hotel!

Furthermore, you're adaptable, assertive, and capable of turning every project into a success. You:

• Have completed an MBO/HBO education, preferably from a Hotel School;
• have at least 2 years of experience in a leadership role with a background in Rooms;
• naturally motivate the team and are flexible enough to assist colleagues when needed;
• have a good sense of humor;
• and speak fluent English.

Excited?
Are you interested in taking the next step in your career and joining our team? Apply now, and we look forward to meeting you soon! Send us your CV and motivational letter and we will contact you. For further questions, you can contact us at 020 4313868.

See you soon!

Acquisition as a result of this advertisement will not be appreciated.