Security Supervisor

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Motivate, lead and coach all aspects of team members’ performance
• Assist the Security Manager in managing all aspects of Security Operations and lead the team in the absence of the Manager
• Complete regular quality assurance inspections and coach staff accordingly
• Regularly patrol all areas and buildings on Hamilton Princess properties
• Manage presence of trespassers and unauthorized persons found on property according to Fairmont standards
• Prepare and distribute electronic swipe cards
• Conduct security and baggage checks as required
• Monitor CCTV cameras and take all necessary actions to secure guests, colleagues and Hamilton Princess property
• Monitor and report any vehicle infractions occurring on Hamilton Princess properties including parking, speeding, dangerous driving, etc
• Promptly respond to any activated fire prevention devices, investigate causes and report findings
• Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner
• Develop and maintain close and effective working relationships with all supporting departments
• Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up
• Maintain and role model high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working

• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Perform any other function related duties and projects as assigned

Qualifications:

• Previous Security / Safety experience in a large, multi building property is required experience in a similar capacity in a luxury hotel environment is preferred
• Current First Aid and CPR certification is required, current Advanced First Aid certification is preferred
• Completion of Fire safety/fire fighter training is an asset
• Willingness to submit to a criminal records check and possess a clean criminal record are required
• Strong written and verbal communication, interpersonal and conflict resolution skills are required
• Working knowledge of MS Office programs is required

• Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Strong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), extended hours including evenings, weekends and public holidays is required

Physical Aspects of Position (include but are not limited to):

• Sitting – 1-2 hrs/day; Walking: 5-6 hrs/day; Running; 0-0.5 hrs/day.
• Standing: 3-4 hrs/day; Bending/Reaching: 3-4 hrs/day; Pushing/Pulling: 4-5 hrs/day.
• Physical effort: high, usually does not lift weights over 120 lbs, however at times may be required to lift 150 lbs.
• Visual effort: moderate.
• Environmental stress: high- constantly going in and out of buildings.