Sales & Marketing Manager

Pullman Rotorua is a stunning 5 star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the centre of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

We are seeking an enthusiastic and dedicated Sales and Marketing Manager to lead our team in creating an exceptional employee experience. If you thrive in a fast-paced, guest-centric atmosphere and possess a keen understanding of sales and marketing, we invite you to bring your expertise to our Hotel.

Key Duties

• Effectively taking client enquiries, for all range of Meetings & Events. Focus on Medium to Large events of 50 - 150 guests with 30-100 accommodation rooms nights  
• Preparing customized proposals for each client, ensuring that all pricing and yield strategies are adhered to.  Proposals will include coverage of venue, function, menu, accommodation and all other hotel facilities.
• Completing the sales process to the highest standard.  The process includes initial enquiry, site familiarizations, personalized proposals and client follow up.
• On securing of business, event and client brief prepared to commence event arrangements.
• Maintenance of database of all key contacts and clients.  Ensuring this is kept updated at all times.
• Maximizing all revenue generating opportunities.
• Entertaining guests, clients and potential clients outside of normal business hours as required.
• Leading a positive selling culture within the team and the hotel.
• Promoting active selling of all areas of the business.
• Submitting weekly/daily sales reports as required.
• Convert sales leads provided into new business opportunities.
• Provide efficient, friendly and professional service to all guests.
• Take a positive problem-solving approach with guests' problems and concerns
• Promote active selling of special promotions and facilities available within the hotel/Accor.
• Drive and support AccorHotels loyalty program
• Manage marketing calendar for all sections of the hotel: Food & Beverage outlets, Meetings & Events, and Rooms
• Manage and develop the hotels' online reputation including microsites, brand websites, SEO, SEM, third party content and online partnership platforms
• Manage all hotel e-marketing channels including EDMs and social media, developing and maintaining an e-marketing calendar for promotional purposes
• Manage the hotels' databases and communicate regularly regarding promotions and events via Electronic Direct Mailouts (EDMs)
• Driving, creating and implementing the hotels marketing and activity plans
• Manage all third-party websites and platforms showcasing Pullman Rotorua
• Designing all marketing collateral: ads, flyers, menus, banners, brochures
• Project & Brand management
• Seek PR opportunities & secure media coverage
• Marketing performance reporting
• Assist the General Manager in writing the hotel Business plan
• Developing and fostering good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotel
• Month end reporting to review hotel business in all areas
• Manage social media accounts for the hotel
• Adhere to any other reasonable request as required by Hotel Management.

• 5 plus years in industry experience
• Experience in similar size 5* hotel
• PMS knowledge: Opera, Delphi
• Guest Experience Management

Workplace Health, Safety & Environment Responsibilities

• Ensure Workplace Health and Safety compliance in accordance with current legislation.
• Take all practicable steps to maintain a safe work environment following AccorHotels Health and Safety policies and procedures.
• Ensure departments understand departmental fire emergency and evacuation procedures.
• Provide information, instruction and supervision of employees and contractors to ensure their safety, including both general induction and task specific training
•  Identify, assess and control hazards

Heartist & Loyalty

• Implement the AccorHotels customer service vision & Heartist Principals to create service from the heart experiences for our guests
• Take a positive problem-solving approach with guest problems and concerns
• Actively sell and promote all hotel facilities and services.
• Promote AccorHotels loyalty programmes, ensuring benefits are offered to loyalty members.

Talent Management & Development Responsibilities

• To assist in the building a strong team culture by taking an active interest in their welfare, safety, training and development.
• To encourage employees to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To manage employees within the department, making sure that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
• To attend training sessions and meetings as and when required.
• Ensure team members attend training sessions and meetings as and when required.