- Temps Complet
- CDI
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF36984R
Reservation Agent
Region
Luxury & Lifestyle
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- Handle enquiries for bookings vi phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
- Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud preferred.
- Fluent orally & verbally in English, with other languages well regarded.
- Experience providing prompt and efficient service including upselling advantages.
Your team and working environment:
- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Novotel Goa Panjim, Panaji, India
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Panaji
Métiers
Sales & Marketing
Description
Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.Establish and maintain relationships with all the current and prospective custo
Référence
e114b44c-9e3a-4f07-ba4b-a38af2b724d1
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Wailea-Makena
Métiers
Sales & Marketing
Description
We are home to events that matter. As the Senior Conference Services & Catering Manager, you will work alongside the Director of Conference Services & Catering to lead a dynamic team to excellent res
Référence
c2d84cfd-b02c-443e-838b-2180e5513a74
Date d’expiration
01/01/0001
Salaire
Localisation
Raffles Boston, Boston, United States
Experience Level
Associate
Temps de travail
Temps Complet
Brands
RAFFLES
Type de contrat
CDI
Locations
Boston
Métiers
Sales & Marketing
Description
The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue accor
Référence
5741abc3-05c9-4cc9-ac25-7280a03b6d63
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Executive
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Lake Louise
Métiers
Sales & Marketing
Description
The Fairmont Chateau Lake Louise is seeking a motivated and dynamic Director of Sales and Marketing with proven leadership skills, creativity and a “can do” work ethic. This position is accountable fo
Référence
c252766a-d068-4d7f-ad8e-e8090394c337
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDI
Locations
Paris
Métiers
Sales & Marketing
Description
MISSION GENERALE :Le Chargé(e) de Projets Événementiels a pour mission d'organiser, coordonner et superviser la mise en place des événements de l’hôtel. Cela comprend la création d’évènement disruptiv
Référence
39831d99-5ab9-40a5-b650-c4480aa79c85
Date d’expiration
01/01/0001
Salaire
Localisation
Mama Shelter Lyon, Lyon, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
MAMA SHELTER
Type de contrat
CDD
Locations
Lyon
Métiers
Sales & Marketing
Description
Le Mama Shelter Lyon est à la recherche de son prochain Chef de Projets Events (H/F/NB) en CDD dans le cadre d'un remplacement (pas d'alternance).✨LA MISSIONParce qu’au Mama les entreprises peuvent tr
Référence
6df793cd-ac32-4dfc-b03b-dd2e1919eac1
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Gold Hotel Al Mina Road Dubai, Dubai, United Arab Emirates
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Dubai
Métiers
Sales & Marketing
Description
Job Description:- As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conducts all day-to-day activities related to the sales function assi
Référence
68b9d609-949c-4a45-92ad-5c29c00748bd
Date d’expiration
01/01/0001
Salaire
Localisation
Mövenpick Beirut, Beirut, Lebanon
Experience Level
Director
Temps de travail
Temps Complet
Brands
MOVENPICK
Type de contrat
CDI
Locations
Beirut
Métiers
Sales & Marketing
Description
The DOSM provides professional advisory and executes support service to the GM in order to reach the establishment strategic goals.He/she participates in putting the revenue targets for the annual hot
Référence
5aef3872-4dfe-4f90-935f-e5859ba838aa
Date d’expiration
01/01/0001
Salaire
Localisation
Victoria Golf Resort and Spa Managed by Accor, Quarteira, Portugal
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Quarteira
Métiers
Sales & Marketing
Description
MICE Sales Manager M/F/XBe the voice the ambassador of Victoria Golf Resort & SpaAs a MICE Sales Manager, you do more than promote and sell a hotel — you embody the spirit of Victoria Golf & Spa and i
Référence
6c69869e-d1ca-441f-b11b-8559cdcdfd1d
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Dubai
Métiers
Sales & Marketing
Description
Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize over
Référence
e8d58d6a-1da9-436d-a1b1-ca1cb9f5d551
Date d’expiration
01/01/0001