- Temps Complet
- CDI
- BANYAN TREE
- Sales & Marketing
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Banyan Tree Dubai, Dubai, United Arab Emirates
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REF73080B
Reservation Agent
Region
Luxury & Lifestyle
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
Summary
As a Reservations Agent, you will be the first point of contact for guests looking to book their stay with us. This role is vital in shaping the guest experience from the very beginning. With a strong focus on guest service, attention to detail, and efficient communication, you will ensure all reservations are handled smoothly, accurately, and with the warmth and professionalism our brand is known for.
Key Responsibilities:
Handle all room reservation inquiries by phone, email, or online platforms in a prompt, courteous, and professional manner
Ensure all reservations are processed accurately with complete guest information and preferences
Maximize occupancy and revenue through effective selling techniques and upselling where appropriate
Maintain up-to-date knowledge of room rates, packages, and promotions
Liaise with front office and other departments to ensure guest expectations are met
Respond to special requests and provide personalised service whenever possible
Maintain accurate records of reservations, cancellations, and amendments
Handle confidential guest information with the utmost discretion
Assist with reporting and tracking reservations data as required
Experience/Certificates/Education
- Bachelor’s degree in Hotel Management or related field preferred.
- A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
- A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
- Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
- Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
- Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- The capability to thrive in a fast-paced environment while maintaining composure under pressure.
- Ability to work independently and as part of a team.
- Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
- Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
- A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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