IT Assistant

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Key Responsibilities:

 • Provide first-level support for all IT-related issues (hardware, software, networks, etc.)

 • Assist in maintaining and monitoring hotel IT infrastructure, including servers, networks, telephony, and Wi-Fi systems.

 • Troubleshoot system and network problems; diagnose and solve hardware/software faults.

 • Support Property Management System (PMS), Point of Sale (POS), and other hotel systems.

 • Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.

 • Ensure data backups are running correctly and assist in disaster recovery plans.

 • Coordinate with vendors and IT support partners when necessary.

 • Maintain an inventory of IT assets and ensure proper documentation.

 • Support end users in a courteous and efficient manner, ensuring minimal disruption to operations.

 • Assist in IT-related projects and rollouts as directed by the IT Manager.

 • Ensure compliance with Accor’s IT policies, procedures, and standards.

 • Monitor IT security and assist in enforcing cybersecurity best practices.

 • Support AV equipment for meetings and events as required.

Diploma or Degree in Information Technology, Computer Science, or a related field.

 • 1–2 years of IT experience, preferably in a hotel or customer-facing environment.

 • Basic knowledge of Windows OS, MS Office, network systems, and hotel applications (Opera PMS, Micros POS, etc. is a plus).

 • Strong problem-solving skills and ability to work under pressure.

 • Good communication and interpersonal skills.

 • Willingness to work in shifts, including weekends or holidays if needed.

 • Familiarity with Accor systems and standards is an advantage.

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.