- Temps Complet
- CDI
- M GALLERY
- Hébergement
__jobinformationwidget.freetext.LocationText__
La Veranda Resort Phu Quoc - MGallery, Đặc Khu Phú Quốc, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF2941V
Guest Relation Officer (Fluent in Chinese)
Region
Luxury & Lifestyle
A MANSION BY THE SEA
Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.
Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.
LOCATION
Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.
INSPIRED BY HISTORY
The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine.
Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.
Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house.
AWARDS
The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.
- Destin Asian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort
- Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
- World Travel Awards 2024 – Asia’s Leading Boutique Resort
Join Our Heartist team: Guest Relations Officer La Veranda Resort Phu Quoc - MGallery
Where every detail tells a story - including yours
La Veranda Resort Phu Quoc - MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.
As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.
If you are enthusiastic about hospitality, fluent in Chinese and Basic English and dedicated to going above and beyond, we invite you to become part of our MGallery story.
Key Responsibilities:
- Provide warm, professional, and personalized service to all guests.
- Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
- Greet VIP guests and manage airport arrivals and departures.
- Support Reception with check-in/check-out procedures when needed.
- Monitor bell and driver service in collaboration with the Receptionist.
- Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
- Update guest profiles (including email) in the Smile System and record monthly guest feedback.
- Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
- Stay informed about room types, rates, promotions, and hotel services.
- Handle guest requests, preferences, and special occasions with care and efficiency.
- Maintain cleanliness and uphold grooming standards.
- Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
- Attend mandatory training and uphold operational standards.
- Significant experience in a customer-service position, 1-3 year experience on the same position.
- Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
- Fluent in Chinese and Basic English
- Strong interpersonal and communication skills.
- Ability to work independently and make sound decisions.
- Well-groomed, positive attitude, and team-oriented mindset.
- Familiarity with property management systems (Smile system knowledge preferred).
- Competitive salary
- service charge monthly based on revenue
- Housing, 3 meals per day
- Social insurance according to law
- Professional and International working environment
- Opportunities working at other Accor hotels /resorts in Vietnam and other countries
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Associate
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Wailea-Makena
Métiers
Hébergement
Description
As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for ex
Référence
64117535-003e-4a15-b8df-dcf3c3a372d4
Date d’expiration
01/01/0001
Salaire
Localisation
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Temps de travail
Temps Partiel
Brands
M GALLERY
Type de contrat
CDI
Locations
Chadstone
Métiers
Hébergement
Description
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Référence
f1c702c0-04ee-4d2c-8688-c3cdccdf6dfb
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Lake Louise
Métiers
Hébergement
Description
The Public Area Attendant is responsible for maintaining cleanliness and ensuring the overall presentation of the public areas of our luxury hotel. This role is vital to the overall guest experience,
Référence
5e1b1eaf-c6fa-4dfa-91ce-c1998a1b1621
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Lake Louise
Métiers
Hébergement
Description
The Housekeeping team are the heart of our hotel. As a Rooms Quality Inspector, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a
Référence
52cde2b3-f57c-4799-88d1-f5a29ea03d9f
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDD
Locations
Jasper
Métiers
Hébergement
Description
Bell Person (Seasonal, August to November)Join our team as a Bell Person at our prestigious hotel in beautiful Jasper, Canada for the bustling summer season from May to October. As the first point of
Référence
14170121-ee18-4002-9c73-f123cd85b7df
Date d’expiration
01/01/0001
Salaire
Localisation
Aparthotel Adagio Rome Vatican, Rome, Italy
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
ADAGIO
Type de contrat
CDD
Locations
Rome
Métiers
Hébergement
Description
Ricerchiamo un segretario notturno di ricevimento per un tempo determinato di 4 mesi a partire da subito.
Référence
5d6edc36-d400-4e77-8657-3ee78f05b003
Date d’expiration
01/01/0001
Salaire
Localisation
Aparthotel Adagio Porte de Versailles, Paris, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ADAGIO
Type de contrat
CDI
Locations
Paris
Métiers
Hébergement
Description
Nous recherchons notre Réceptionniste au sein du pôle de l’Adagio Porte de Versailles et Paris XV! En véritable acteur au sein du Cercle, notre espace qui réinvente les codes de l'accueil traditionnel
Référence
ad942a0c-cb2a-41e8-9c79-b178b324c4bd
Date d’expiration
01/01/0001
Salaire
Localisation
Aparthotel Adagio Porte de Versailles, Paris, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ADAGIO
Type de contrat
CDI
Locations
Paris
Métiers
Hébergement
Description
Nous recherchons notre « Chef de réception » au sein du pôle de Porte de Versailles!En véritable Maestro de notre équipe de réception, vous contribuez à assurer une expérience mémorable à nos clients.
Référence
5f197548-714c-4d0c-bc9f-4a15557926d9
Date d’expiration
01/01/0001
Salaire
Localisation
Aparthotel Adagio Access Paris Porte de Charenton, Charenton-le-Pont, France
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ADAGIOACCESS
Type de contrat
CDI
Locations
Charenton-le-Pont
Métiers
Hébergement
Description
Description du posteNous recherchons notre « Réceptionniste » au sein de l’Adagio access Porte de Charenton !En véritable acteur au sein du Cercle, notre espace qui réinvente les codes de l'accueil tr
Référence
e5801907-69a0-4dcb-9e01-3a8ee002bec1
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Paris Butte Montmartre Basilique, Paris, France
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
MERCURE
Type de contrat
CDI
Locations
Paris
Métiers
Hébergement
Description
En tant que Réceptionniste, vous assurez à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement. Vous effectuez les procédures administratives liées aux
Référence
509435cf-5b1c-4141-a0f6-5e6da91f2b15
Date d’expiration
01/01/0001