- Temps Complet
- CDI
- Hébergement
- ACCOR
__jobinformationwidget.freetext.LocationText__
Raffles Udaipur, Udaipur, India
__jobinformationwidget.freetext.ExternalReference__
REF50996Q
Front Office Ambassador
Region
Luxury & Lifestyle
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Primary Responsibilities
Lobby Ambassador
- Send pre-arrival emails and questionnaires to gather more information from guests
- Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs.
- As needed, manage guests’ schedules to anticipate potential needs.
- Maintain a high level of privacy and confidentiality on behalf of guests when possible.
- Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access within the mansion)
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Other Responsibilities
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
Qualifications
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- An opportunity to be with world’s preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Pullman Paris La Défense, Courbevoie, France
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDI
Locations
Courbevoie
Métiers
Hébergement
Description
PRINCIPALES RESPONSABILITES:Relation client et Technique métier :Présent et visible dans le lobby et va naturellement à la rencontre du client ; Contribue, par une relation chaleureuse et personnalisé
Référence
b324b13a-ba6f-4b65-8612-8226d5a553ac
Date d’expiration
01/01/0001
Salaire
Localisation
ibis budget Campbelltown, Campbelltown, Australia
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Australia
Métiers
Hébergement
Description
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.T
Référence
86f89b87-f4eb-44d0-9def-a3fc535e46a6
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Dubai
Métiers
Hébergement
Description
The Housekeeping Manager reports directly to the Director of Housekeeping. (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of
Référence
91eb5708-0aea-4110-88de-931248ae22d3
Date d’expiration
01/01/0001
Salaire
Localisation
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Temps de travail
Temps Complet
Brands
SWISSOTEL
Type de contrat
CDI
Locations
Izmir
Métiers
Hébergement
Description
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Référence
1af74a37-f2f5-4913-b275-b830be203bb8
Date d’expiration
01/01/0001
Salaire
Localisation
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Mumbai
Métiers
Hébergement
Description
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Référence
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Date d’expiration
01/01/0001
Salaire
Localisation
ibis Paris La Défense Esplanade, Paris, France
Experience Level
Entry Level
Temps de travail
Temps Partiel
Brands
ACCOR
Type de contrat
CDD
Locations
Paris
Métiers
Hébergement
Description
Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale !Notre hôtel Ibis à
Référence
4a7d9af5-e095-4dc8-b9cf-d91ced2f4c38
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Chennai
Métiers
Hébergement
Description
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining t
Référence
7c9af85d-5282-4b39-9175-be2efce40d14
Date d’expiration
01/01/0001
Salaire
Localisation
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Rwanda
Métiers
Hébergement
Description
Responsible for signing in and out master keys daily.Maintain proper usage of cleaning supplies and equipment.Update and mark all public areas assigned to the PA attendant on their daily check list.Ke
Référence
2546bb53-f652-4d70-a38b-b7a6e0cf836e
Date d’expiration
01/01/0001
Salaire
Localisation
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Rwanda
Métiers
Hébergement
Description
Maintains a presence as requested at hotel / department meetings and committees.Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.Actively parti
Référence
064cce72-6307-4627-a511-77062023cf93
Date d’expiration
01/01/0001
Salaire
Localisation
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Temps de travail
Temps Partiel
Brands
ACCOR
Type de contrat
CDI
Locations
Rwanda
Métiers
Hébergement
Description
To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.To ensure all the equipment utilized in the laundry is well set-up and maintained and
Référence
0396cb08-4e93-403a-a15e-00aa7aa8fe89
Date d’expiration
01/01/0001