- Temps Complet
- CDI
- IBIS
- Hébergement
__jobinformationwidget.freetext.LocationText__
ibis Kochi City Centre, Kochi, India
__jobinformationwidget.freetext.ExternalReference__
REF71021G
Duty Manager
Region
MEA SPAC
- Review and update the logbook.
- Check equipment and work setups.
- Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.
- Oversee daily operations and ensure smooth workflow.
- Report regularly to supervisors or the night manager (if on shift).
- Monitor employee performance and provide coaching and necessary training.
- Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed.
- Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company’s values and core behaviors.
- Follow emergency procedures, including fire and first aid protocols.
- Be fully aware of daily activities and have knowledge of the hotel's products and facilities.
- Ensure that the panic report is printed at least twice during the shift.
- Prepare for daily arrivals, including room allocation and handling special guest requests.
- Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival.
- Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly.
- Perform check-in and check-out for VIP guests and Accor members during work hours.
- Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.
- Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly.
- Attend important meetings, such as credit and revenue meetings, when requested.
- Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.
- Provide smooth, friendly service to guests and respond promptly to requests and inquiries.
- Handle walk-in reservations and process phone reservations when the reservations department is closed.
- Issue guest room key cards and ensure effective security measures.
- Check the Paymaster daily and provide feedback to the Rooms Division Manager.
- Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.
- Train new reception staff and ensure that Opera V9 is used for system training.
- Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.
- Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.
- Carry out any additional tasks assigned by the management during working hours.
- Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors: Trust, Relationship, Entrepreneurship, and Drive.
- Assist other hotel departments when needed during duty hours.
- Experience in a similar role within hospitality.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, PMS).
- Ability to handle guest complaints and solve problems efficiently.
- Fluent in English (spoken and written)
- Ability to work under pressure and manage shifts, including weekends and holidays.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Dubai
Métiers
Hébergement
Description
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
Référence
a22a5126-99df-4b56-8bdc-13f356bcdf0d
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Dubai
Métiers
Hébergement
Description
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
Référence
9ab4f081-b271-45df-a977-1456d97e6a2e
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Dubai
Métiers
Hébergement
Description
The Housekeeping Manager reports directly to the Director of Housekeeping. (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of
Référence
91eb5708-0aea-4110-88de-931248ae22d3
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Sydney Darling Harbour, Sydney, Australia
Experience Level
Executive
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Sydney
Métiers
Hébergement
Description
To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).Utilise guest service skills to lead by example and provide efficient serv
Référence
ea0797bb-4aef-4225-95a5-5875bf74eb7b
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Kochi Infopark, Kochi, India
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Kochi
Métiers
Hébergement
Description
Main Duties:AdministrationLiaise with different departments for smooth and co-ordinated work.Should ensure that the team members are adhering to the Human Resource policies.Customer ServiceProvide eff
Référence
e8fcb028-d364-48d7-ac05-65aadb6eb467
Date d’expiration
01/01/0001
Salaire
Localisation
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Ras Al-Khaimah
Métiers
Hébergement
Description
Lobby HostFirst impressions are everything! As a Lobby Host, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Référence
f9c7c736-3635-4ded-8eee-be1ebe92608e
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Cairns International, Cairns, Australia
Experience Level
Associate
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDI
Locations
Cairns
Métiers
Hébergement
Description
As the Assistant Executive Housekeeper at Pullman Cairns International, you play a pivotal role in supporting the leadership of our housekeeping team, ensuring every detail contributes to a seamless a
Référence
fd1a7fe8-23c3-4ffe-841f-e06f6c875e97
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Maldives
Métiers
Hébergement
Description
The Executive Housekeeper is responsible for overseeing all housekeeping operations and ensuring that the highest levels of cleanliness, presentation, and guest comfort are consistently maintained acr
Référence
2a3063f4-2b76-428e-9b81-26113d94653a
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDD
Locations
Indonesia
Métiers
Hébergement
Description
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of ser
Référence
4697a6d3-7430-49ca-8542-12cfee7f4cf5
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Tangerang BSD City, Tangerang, Indonesia
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
MERCURE
Type de contrat
CDI
Locations
Tangerang
Métiers
Hébergement
Description
•Assisting guest for reservation, check-in, check-out process including administration and cashiering following the guidelines and procedures•Provide services and information to guests that are the mo
Référence
2da400d2-f044-4022-829f-8f261ae249e3
Date d’expiration
01/01/0001