- Temps Complet
- CDI
- NOVOTEL
- Hébergement
__jobinformationwidget.freetext.LocationText__
, Cairo, Egypt
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REF71061O
Assistant Front Office Manager
Region
PM&E
- To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
- To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
- Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
- Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
- Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined.
- To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
- Implements operational policies and procedures as necessary with approval of General Manager
Overseeing the daily Front Office operations with a focus on guest satisfaction and team support
- Develop and implement strategies to improve operational efficiency and guest experience
- Train, mentor, and motivate front office staff to maintain a high-performing team
- Oversee guest check-in and check-out processes, ensuring smooth and efficient operations
- Handle guest complaints and concerns promptly and professionally
- Manage department budgets and financial performance
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the front office
- Stay updated on industry trends and implement innovative practices to enhance guest services
- Ensure compliance with all safety and security protocols
- Generate and analyze reports on key performance indicators
- Minimum of 3 years of relevant experience in the hotel industry
- Possess a strong background in Front Office procedures and Opera PMS
- Strong working knowledge of Microsoft Outlook and Microsoft Office
- Experience supervising, training and motivating team members
- oven ability to manage budgets and drive performance metrics.
- Fluent in English; knowledge of a second language is a plus
Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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