Director of Operations

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, SPA, Security ) in their daily responsibilities.
• Monitor key performance indicators (KPIs) across all departments, such as occupancy rates, guest satisfaction scores, and revenue per available room (RevPAR).
• Ensure smooth and efficient hotel operations, including guest check-in/check-out, room assignments, and problem resolution.
• Foster a culture of exceptional guest service throughout the hotel.
• Respond promptly and effectively to guest complaints and inquiries.
• Implement strategies to enhance the overall guest experience.
• Conduct performance reviews and provide constructive feedback to department heads.
• Motivate and inspire staff to achieve operational goals.
• Assist in the development and management of the hotel budget.
• Monitor and control expenses to maximize profitability.
• Identify and implement cost-saving measures.
• Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
• Implement quality assurance programs to maintain high standards of service.
• Ensure the safety and security of guests and employees.
• Develop and implement emergency response plans.
• Comply with all relevant safety and security regulations.
• Identify areas for improvement in hotel operations and implement necessary changes.
• Stay abreast of industry trends and best practices.
• Participate in industry events and conferences.

• Minimum 5 years of experience in hotel operations management, including supervisory experience.
• Extensive knowledge of hotel operations, with a strong focus on Food & Beverage management
• Demonstrated ability in strategic planning, budgeting, and financial control
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Local candidates only are required.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong leadership abilities with experience in performance management and team development
• Proficiency in Microsoft Office suite and hotel management software
• Outstanding communication and negotiation skills
• Ability to work collaboratively in a fast-paced, dynamic environment
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• In-depth knowledge of industry trends, best practices, and quality standards
• Adaptability and resilience in managing multiple priorities and stakeholders
• Fluency in English; knowledge of other languages is a plus