- Tiempo completo
- Permanente
- FAIRMONT
- Habitaciones
__jobinformationwidget.freetext.LocationText__
FAIRMONT FAIRMONT RESIDENCES LA HACIENDA, COSTA D, Cádiz, Spain
__jobinformationwidget.freetext.ExternalReference__
REF53258E
Concierge
Region
Luxury & Lifestyle
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
At Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests. As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations. Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to.
Responsibilities
- Welcome and greet guests with warmth and professionalism, using their names whenever possible.
- Coordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and using the guest's name, also make sure it reaches the lobby from their room at the time of their departure.
- Coordinates the activity of the bell desk team, communicating guest requests, luggage delivery or retrieval, buggy handling, etc.
- Organize bell attendant to perform parking and retrieval of vehicles for guests, supervise that they are following safety and quality standards, including proper recording of movements, and safeguarding of keys.
- Receive from bell desk daily checks of cars in the parking lot, verified with security to prevent unauthorized vehicles from remaining on the premises.
- Must have excellent product knowledge to provide accurate and friendly information about the hotel, its services, and local events.
- Maintain updated knowledge of local attractions, dining options, entertainment, and transportation services to be able to provide accurate recommendations to guests.
- Handle all guest inquiries, both hotel and non-hotel related. Coordinate with external vendors for services such as car rentals, local attractions, tour bookings, and special event planning. Also arrange, coordinate, and monitor transfers, travel tickets, tours, and attraction bookings, as well as onsite and offsite restaurant reservations. Always prioritizing onsite outlets and activities.
- Provide personalized solutions to all guests' needs and requests, through detailed questions without invading their privacy, ensuring a memorable and exceptional experience.
- Provide personalized services and amenities to guests, ensuring their privacy, security, and comfort throughout their stay.
- Build and maintain positive relationships with guests, anticipating their needs, exceeding their expectations, and fostering loyalty and repeat business through exceptional service.
- Deliver mail, messages, packages, and other items requested by guests.
- Handle guests’ purchase requests outside of the hotel.
- Handles the lost & found requests from guests’ side, coordinating with Housekeeping in case of same day requests. In case of a request 24 hours from departure, check with the Lost & Found Log.
- Maintain communication channels with all hotel departments to ensure seamless guest service.
- Work as a team with other departments to ensure a smooth experience for our guests.
- Attend and conduct regular team meetings with front office departments and bell attendants.
- Participate in regular training with reception, guest relations, concierge, and guest services teams.
- Coordinate with housekeeping for special cleaning requests, and engineering for room maintenance.
- Address any maintenance or repair needs promptly, informing the relevant departments and acting if necessary.
- In the absence of the guest relations team handle guest complaints and special requests promptly and professionally, ensuring guest satisfaction.
- When necessary, escort guests to their room on foot or by golf cart when necessary, explaining the hotel facilities and promoting additional services (restaurants, spa, etc.).
- In the absence of Royal Service attend any incoming call to the hotel’s main line.
- Make sure the lobby area, car, and pedestrian access areas are clean and organized.
- Maintain a constant presence at the door desk during shift hours.
- Monitor and manage office supplies and equipment.
- Complete task checklists within established deadlines.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Strong communication skills, both verbal and written in English.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Presents a professional and polished appearance.
- Effectively deal with guests and other team members.
- Possessing the trait of being organized and capable of multi-tasking.
- Ability to complete work within given deadlines.
- Maintain confidentiality of proprietary information and protect company assets.
- Available to work on shifts, including weekends.
- Strong team player.
- Maintain positive working relationships.
- Highly organized, results-oriented, and able to work well under pressure.
- Possess a creative mindset with a desire to learn and grow.
- Proficient in Microsoft Windows applications and Opera PMS.
- Friendly, proactive, and professional attitude.
Physical Demands
- This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, driving, walking and carrying luggage.
- Perform other reasonable job duties as requested.
Required Education and Experience
- Post-secondary education in Travel and Tourism or equivalent is a plus.
- Preferably 1-2 years in a customer-facing position, especially in a luxury or lifestyle hotel.
- Driver's license B.
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
RIXOS
Tipo de contrato
Permanente
Locations
Abu Dhabi
Area
Habitaciones
Descripción
Guest Relations AgentThe Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests
Referencia
d8cc31b7-d60e-455e-b2f3-24682d2f57bc
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis budget Campbelltown, Campbelltown, Australia
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Australia
Area
Habitaciones
Descripción
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.T
Referencia
86f89b87-f4eb-44d0-9def-a3fc535e46a6
Fecha de cierre
01/01/0001
Salario
Ubicación
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
SWISSOTEL
Tipo de contrato
Permanente
Locations
Izmir
Area
Habitaciones
Descripción
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Referencia
1af74a37-f2f5-4913-b275-b830be203bb8
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Mumbai
Area
Habitaciones
Descripción
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Referencia
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Fecha de cierre
01/01/0001
Salario
Ubicación
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Chennai
Area
Habitaciones
Descripción
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining t
Referencia
7c9af85d-5282-4b39-9175-be2efce40d14
Fecha de cierre
01/01/0001
Salario
Ubicación
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Rwanda
Area
Habitaciones
Descripción
Responsible for signing in and out master keys daily.Maintain proper usage of cleaning supplies and equipment.Update and mark all public areas assigned to the PA attendant on their daily check list.Ke
Referencia
2546bb53-f652-4d70-a38b-b7a6e0cf836e
Fecha de cierre
01/01/0001
Salario
Ubicación
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Rwanda
Area
Habitaciones
Descripción
Maintains a presence as requested at hotel / department meetings and committees.Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.Actively parti
Referencia
064cce72-6307-4627-a511-77062023cf93
Fecha de cierre
01/01/0001
Salario
Ubicación
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de trabajo
Medio tiempo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Rwanda
Area
Habitaciones
Descripción
To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.To ensure all the equipment utilized in the laundry is well set-up and maintained and
Referencia
0396cb08-4e93-403a-a15e-00aa7aa8fe89
Fecha de cierre
01/01/0001
Salario
Ubicación
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Rwanda
Area
Habitaciones
Descripción
Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.Maintains and enforces all quality and service standards and procedures for Ho
Referencia
340cdc41-491c-41e0-bd69-dc41538b348e
Fecha de cierre
01/01/0001
Salario
Ubicación
Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Bengaluru
Area
Habitaciones
Descripción
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeep
Referencia
4ad357f8-78e4-4df2-974e-708c079dfb91
Fecha de cierre
01/01/0001