Steward Helper Full-time

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

• Assist the kitchen steward to perform the daily tasks of the stewarding department
• Set up and operate the dish machine to established specifications, maintaining correct temperature and chemicals are in use at all times
• Safely handle, wash, transport & store all china, glass, silverware, small wares or other food and beverage equipment  in the established locations
• Debus, sort, organize and consolidate dishware and kitchen equipment to be washed
• Loading and unloading the dish machine following established procedures

• Ensure all items washed are completely clean and sanitized
• Follow established food safety protocols and established health and safety protocols
• Proper use of PPE (Personal Protective Equipment)

• Safely handle, wash, transport & store all china, glass, silverware, small wares or other food and beverage equipment  in the established locations
• Wash and sanitize; kitchen small wares, utensils, pots, pans, and sanitize; kitchen equipment, kettles, tables, walls, sinks, refuse containers, ceilings etc.
• Empty large steam kettles of bones or other organic material
• Clean sink and drain filters in the main dish room and basement as required
• Maintain a clean and organized work space at all times 
• Collect and dispose of garbage and recycling throughout the hotel, maintain clean refuse bins, resupply with garbage bags as required
• Maintaining clean and dry floors by sweeping, mopping, squeegee etc.
• Participate in plating and distribution of food for banquets
• Restock and supply chemical and paper towel dispensers throughout the F&B operation 
• Other duties as assigned

Your experience and skills include:

• Experience in a Kitchen environment an asset
• Food Safe Level 1 Certificate
• WHIMIS 2015 / GHS certification (colleagues responsibility to maintain this certification)
• Fluent in English, both written and verbal
• Proven ability to work well alone or as part of a team  
• Demonstrated commitment to achieving excellent results
• Ability to prioritize, with excellent organizational capabilities
• Demonstrated high level of responsibility and reliability
• Impeccable grooming and presentation

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout an 8 hour shift
• Frequent lifting, carrying, pushing or pulling up to 50 lbs
• Frequent raising arms above shoulder height while lifting 20 lbs
• Frequent kneeling, twisting, stooping, reaching
• Ascending or descending ladders, stairs and ramps
• Performing cleaning duties while on ladders or other elevated platforms
• Ability to work in a hot and humid environment
• No allergies or sensitivities to cleaning chemicals or equipment

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS