Spa & Recreation Attendant

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The Spa & Recreation Attendant is responsible for ensuring a seamless, luxurious, and relaxing experience for all spa and recreation guests. This role involves maintaining impeccable cleanliness and hygiene standards, providing excellent guest service, and supporting day-to-day operations of the spa and wellness facilities. The ideal candidate is attentive, proactive, and passionate about delivering an outstanding guest experience in a prestigious environment.

Key Responsibilities

• Welcome guests warmly and escort them to spa and recreation facilities.
• Assist guests with facility orientation, answer inquiries, and handle guest requests promptly and professionally.
• Maintain a friendly, approachable demeanor while upholding the high standards of the Raffles & Fairmont brands.
• Support front-of-house operations including appointment check-ins and VIP guest services.
• Ensure all spa and recreation areas, including treatment rooms, locker rooms, pools, and fitness zones, are clean, tidy, and well-stocked.
• Prepare treatment rooms between sessions by changing linens and replenishing products and supplies.
• Manage inventory levels for towels, amenities, and equipment; report shortages or maintenance needs promptly.
• Monitor and maintain the ambiance through control of lighting, temperature, and music.
• Assist with opening and closing duties of the spa and recreation facilities.
• Maintain logs of daily activities, cleaning schedules, and equipment checks.
• Report and follow up on maintenance issues or safety hazards immediately to ensure guest safety and comfort.
• Collaborate with spa therapists and management to ensure smooth daily operations.
• Adhere strictly to health, safety, and hygiene policies and protocols at all times.
• Follow all brand standards and operating procedures to maintain the highest levels of cleanliness and guest care.
• Assist in emergency procedures if necessary and ensure compliance with safety regulations.

• Minimum of 1 year experience in spa, wellness, hospitality, or recreation facility roles preferred
• Strong attention to detail and commitment to maintaining high hygiene standards
• Excellent communication skills in English; additional languages are a plus
• Physically fit and able to stand for extended periods, bend, lift, and perform cleaning duties
• Flexible availability including weekends, evenings, and public holidays
• Knowledge of basic safety and first aid principles is advantageous
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