Security Manager @ ibis Thane

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Department:  Security

Designation:  Security Manager                  

Reports To:   Opeartions  Manager

Prime Function:

• To safe guard all guests, visitors, employees and their property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
• Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties.

Key Responsibilities:

Security Planning

• Identify the major facilities and security equipment requirements for the department and the property.
• Ensure correct maintenance of all equipment in conjunction with the Chief Engineer & stay abreast of technological advances in surveillance & safety equipment.

People Management

• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.

Financial Management

• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Submit Annual Security Operations & Capital budgets to the Executive Assistant.

   Operational Management

• Coordinate operations with Department Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Ensure to have thorough knowledge of the laws of arrest, search and seizure and also with the investigation techniques in case of an inquiry.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Ensure that fire prevention and safety procedures are maintained in all areas of the ibis, Navi Mumbai
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.
• Ensure to abide by the mission statement of ACCOR.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Key Contacts

Liaises with

Responsible for (as assigned)

         General Manager

All HOD’s

Security Associates

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

The Security Manager will be responsible for complying with InterREACT Audit.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.