Security Controller

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Security Controller

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
• Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
• Assist with duties at the Hotel Security Control Room when tasked
• Ensure all official security documents are handled accurately in accordance to SOP
• Manage access points as assigned to ensure all entries are authorized
• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
• Manage the Visitor Management System for visitors, contractors, and vendors
• Manage the Casual labor system for casual labors and part-timers
• Monitor CCTV coverage within the hotel property and highlight any issues observed
• Perform static lobby / convention Centre coverage and duty
• Perform roving security and safety clocking patrol within and around the hotel premises
• Perform patrol on guest floors and the heart of house
• Perform enforcement tasks as assigned
• Ensure security system are in working order, and if not, to highlight to Supervisor and collaborate to raise maintenance reports
• Coordinate Night Transport for colleagues
• Respond to all security, safety and medical emergencies as soon as possible where assistance is required
• Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
• Be at the deployed are as per deployment and to update Supervisors of any issues
• Conduct inventory checks of keys and passes
• Handle Loss & Found reports and inquiries
• Provide lift control and VIP chaperone
• Perform First Aid/CPR/AED if required
• Respond to and resolve safe box issues
• Respond to and resolve door lock issues
• Conduct crowd control and ushering duties
• Gather and document information and facts upon responding to security, safety and medical emergencies
• Provide information gathered to Senior Security Supervisor and Security Supervisor for Hotel Incident Report (HIR), Glitch Report, and Daily Occurrence Summary
• Participate in all security, safety and medical training and exercises
• Attend scheduled departmental meetings
• Perform any other tasks as assigned by the management of the hotel
• Ensure all systems are in good working order at all times:
• CCTV systems
• Casual Labor and visitor management system
• Fire protection life-saving system
• Key-press system
• Lift monitoring system
• Emergency phone system
• Lift intercom system
• Duress button system
• Watson system
• Conduct Inventory and report discrepancies of the following:
• Controlled keys
• Visitor, Contractor, Casual Labor, Part-time passes
• Security equipment which includes duty mobile phone, mobi talk, torchlights, and batteries
• Grab Car codes
• Raffles Medical Group (RMG) medical chit
• Maintain records:
• Hotel Security Control Room (HSR) daily occurrence summary
• Otis lift log book
• Key Movement Book
• Safe Box Book
• Loss & Found Book
• Fire Protection & Life-saving Book (FPLS)
• Saflok Book
• TalkTown Report
• All other official security documentation

• Minimum GCE ‘N’ level
• At least 1 year relevant experience in hotels or private security law enforcement
• Minimum Security Officer Certification required by local authorities
• Possess occupational First Aid and AED
• Basic Fire Fighting
• Conversant with the various systems in Hotel Security Room

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/