Head Butler

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Head Butler is responsible for leading the Raffles Jakarta Butler Team, continually striving to provide emotional luxury for all guests. Reporting to the Director of Guest Experience, Quality and Loyalty, this role encompasses the management of the Butler team, execution of managerial duties, and any other tasks assigned by the management. Additionally, the Head Butler is accountable for achieving established targets.

1. Education: A degree or diploma in Hospitality Management, Tourism, or a related field is required. Certification in luxury guest services or butler services is an advantage, as it provides a deeper understanding of the specialized demands of the role.
2. Language Proficiency: Fluency in English is a must for this position, given the diverse guests. Additional language skills are highly regarded as they contribute to a more personalized guest experience.
3. Leadership Experience: Candidates should have 3-5 years of experience in a luxury hotel environment. This includes a proven track record of managing a butler team or other guest-facing staff in a supervisory or managerial role.
4. Luxury Service Expertise: In-depth experience with luxury guest service standards is essential. Familiarity with emotional luxury, including personalized service for VIPs and high-profile guests, is critical for success in this role.
5. Operational Management: Candidates must have experience managing staff schedules, conducting training, and overseeing performance management. A demonstrated ability to meet or exceed targets in guest satisfaction and team performance is required.
6. Communication and Interpersonal Skills: Exceptional verbal and written communication skills are essential for engaging with guests and leading a team effectively. Strong interpersonal abilities are required to maintain a high level of guest satisfaction and team cohesion.
7. Technical Skills: Proficiency in hotel operations software is necessary. Familiarity with guest feedback systems and other relevant technologies will be considered an advantage.